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Esprit

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#172046 9-May-2015 20:31
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I've got a real doozy I can't seem to work out.

I've recently got a SGS5 G900i, running Android 5.0 (Lollipop) unrooted and unmodified on vodafone and one REALLY annoying problem.

Now, my contacts' phone numbers, like any sensible person's is listed in the format +64 2X XXX XXXX (Mobile) or +64 X XXX XXXX (landline), and on previous phones (I've just upgraded from an S3) it's been no problem. I've noticed that when I've got incoming calls, from local phones these numbers are coming through as 02X XXX XXXX or 0X XXX XXXX and it would seem that my phone is not smart enough to make the connection!

All I get is the number showing up with no link to the contact, which is rather annoying not knowing who's calling!

Now I can call out just fine using my contacts in the normal way, so the android/samsung dialler can see access the contact list just fine, it just can't seem to ignore the prefix on the numbers. If I replace someone's number in the contacts with a local 02X XXX XXXX format, the whole thing works as it should, but this is an unacceptable workaround.

Interestingly enough, in the messages app, everything works as normal, although I suspect with SMS messages, vodafone sends the number data through in the +64 prefix, as that's how a SMS from an unknown number shows up.

This isn't a vodafone problem since my partner's S4 will detect an 02-prefix number and map it to the correct +64 2 contact in her address book, and I'm sure that's how it worked with my old SGS3 too.

All of my contacts are google contacts, and there are no stored contacts on the phone or syncing from any other account (so there's no conflict/duplication issues that I can tell). I've tried deleting and adding my google account to the phone a couple of times, restarting the phone and a whole bunch of other things.

Even adding a new contact as a device contact or a google contact from the phone itself doesn't fix the issue.

Quizzically, there's one contact on my phone that does seem to work, and that's my "Mum & Dad" contact. I've tried everything to see what's special about their contact and can't find anything. When they call through vodafone lists it as an 021 (not +6421) and the phone seems to make the connection just fine. There may be other contacts that work similarly, but until they call through, I can't test it so all I can do is work with the handful of contacts I can test with.

Does anyone have any suggestions? I'm all out of ideas!

Many thanks in advance.

George.

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richms
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  #1301287 9-May-2015 21:02
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is the one that works a 021 8 digit number? Ive seen this before on a previous phone. Seems there is something in the operator specific firmwares to make it match on fewer digits.




Richard rich.ms



Esprit

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  #1301290 9-May-2015 21:11
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richms: is the one that works a 021 8 digit number? Ive seen this before on a previous phone. Seems there is something in the operator specific firmwares to make it match on fewer digits.


Actually, that's a good suggestion!

All the numbers it's not worked on have been 02X XXX XXX, and the one that it has worked on is 02X XXX XXXX... not had any calls yet from other numbers to confirm but it's the only thing that makes sense thus far.

Will have to have a look and see if I can find more out about this bug and if it can be sorted!

Inphinity
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  #1301294 9-May-2015 21:27
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Silly clarification perhaps, but isn't 5.0 only released for the SM-G900F on VFNZ so far?



Esprit

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  #1301296 9-May-2015 21:32
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Mine's a new (week old) Taiwan spec 900i. Shipped with 5.0 as far as I know.

jeffnz
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  #1301298 9-May-2015 21:43
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try going to 'settings' in contacts, check 'auto are code' is blank




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Esprit

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  #1301299 9-May-2015 21:48
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jeffnz: try going to 'settings' in contacts, check 'auto are code' is blank


This is blank, problem persists. I've also tried it with the +64 entered in here too and no joy :(

Esprit

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  #1301312 10-May-2015 02:50
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Rooted phone to try a couple of the tweaks listed online. No joy, would have worked if it was an HTC. Why the hell they don't make this a user-selectable setting I don't know, especially assuming people actually use their phones in more than one country.

 
 
 

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jeffnz
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  #1301421 10-May-2015 13:57
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Esprit: Rooted phone to try a couple of the tweaks listed online. No joy, would have worked if it was an HTC. Why the hell they don't make this a user-selectable setting I don't know, especially assuming people actually use their phones in more than one country.



I have an S5 and don't have that issue so I'm assuming it has nothing to do with the brand of phone probably something that is in the phone software since it is meant for Asian market.

try one of the diualer apps on playstore, number fixer may be of help.






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Esprit

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  #1301444 10-May-2015 14:30
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It's definitely something coded in the regional OS for the phone... I'm sure it can be changed if you hack deep enough. I may see if I can find what software the NZ phones run and flash that up if I can't sort a fix out or find a workaround.

jeffnz
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  #1301448 10-May-2015 14:34
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Esprit: It's definitely something coded in the regional OS for the phone... I'm sure it can be changed if you hack deep enough. I may see if I can find what software the NZ phones run and flash that up if I can't sort a fix out or find a workaround.



sounds like you know what you are about moreso than I, I run custom Rom's and never had an issue so last resort maybe a custom Rom or flashing VF S5 firmware from Sammobile




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Esprit

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  #1301449 10-May-2015 14:37
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Yeah. This is what I'm thinking. Currently going through the App store and trying various dialer/contacts apps to see if any of them have their own linking. Couple of them have part worked but none yet seem able to take command of the caller ID on incoming call.

lycosa5
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  #1302627 12-May-2015 11:20
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Try save 02xxxxxxxx and +612xxxxxxxx both on same contacts may solve the problem

lycosa5
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  #1302628 12-May-2015 11:21
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Sorry I meant +64

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