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117 posts

Master Geek
+1 received by user: 2

Topic # 173495 25-May-2015 17:36
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Urgent problem with my S4 (Spark network).  basically i can't hear people when making phone calls and they can't hear me.  i've tried multiple calling locations (so its not local reception), having them ring me, different callers (landline and mobile), all same result.  its not muted.  i have latest firmware.

no idea wtf is going on but this is completely f^$ed up. please help!! lol

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  Reply # 1311481 25-May-2015 17:47
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How does it handle calls on speakerphone?
Nothing silly like pocket fluff/a new case blocking the voice mic -although this is unlikely to effect you hearing the caller.

19282 posts

Uber Geek
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  Reply # 1311482 25-May-2015 17:52
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Just sounds like a faulty handset and needs to be check out by Samsung


117 posts

Master Geek
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Reply # 1311486 25-May-2015 17:58
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ok i tried a restart and its working... not sure how it happened but if it happens again i will get it checked out by Samsung.

387 posts

Ultimate Geek
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  Reply # 1311487 25-May-2015 18:08
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If it happens again, check if it has somehow reverted to earphones/external mic.

536 posts

Ultimate Geek
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  Reply # 1311786 26-May-2015 08:17
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Or you've forgotten you're connected via bluetooth to something... 

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Uber Geek
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  Reply # 1311806 26-May-2015 09:04
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My notes do this all the time when I have been on and off bluetooth devices. Reboot fixes it so that means that as far as samsung are concerned there is no problem to fix.


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