Galaxy Tab S (10.5) stuck at Samsung logo

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kiwifidget

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#183868 2-Nov-2015 07:53

The other half's tablet has decided to pack a sad on the day he is going away on a trip.
It is stuck at the startup Samsung logo with a burst of blue dots around it.
The dots are moving but that's all it does.
We have tried the power button with Vol down to force a restart but that does not get us any further.

Does anyone know what else we can try?

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Quinny

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#1418680 2-Nov-2015 11:50

Had a Lenovo do the same. Trowled web for reset options, fixed, error came back. Fixed again, came back. Solution in end was bin for me sadly. You need to get into the android menu somehow and clear cache, etc. Make sure the unit is off first for the reset as that makes a difference. Sorry cant help more. Maybe he can let go flat while away then try on recharge.

kiwifidget

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#1418880 2-Nov-2015 15:02

Thanks, but I packed my passport and headed over the bridge to Albany where the Samsung hospital is.
They re-imaged it I think as all the data is gone, not that there was much.
They did it while I waited, to save me having to make a return trip.
In and out inside an hour, very impressed.

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Quinny

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#1418883 2-Nov-2015 15:07

Great news its all fixed now and hopefully it stays that way. Mine was a many month battle of the same lockup coming back. Even changing to windows 10 did not fix.

kiwifidget

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#1418958 2-Nov-2015 16:20

Quinny: Great news its all fixed now and hopefully it stays that way. Mine was a many month battle of the same lockup coming back. Even changing to windows 10 did not fix.

Nice Samoyed by the way.

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BinaryLimited

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#1419008 2-Nov-2015 17:08

kiwifidget: The other half's tablet has decided to pack a sad on the day he is going away on a trip.
It is stuck at the startup Samsung logo with a burst of blue dots around it.
The dots are moving but that's all it does.
We have tried the power button with Vol down to force a restart but that does not get us any further.

Does anyone know what else we can try?

Too late, was going to say just reimage/flash it with the nz firmware.
I have one....for nearly a year now I think...so happy with it. Amazing screen and hasn't let me down (feature wise).

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kiwifidget

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#1419023 2-Nov-2015 17:26

BinaryLimited:
kiwifidget: The other half's tablet has decided to pack a sad on the day he is going away on a trip.
It is stuck at the startup Samsung logo with a burst of blue dots around it.
The dots are moving but that's all it does.
We have tried the power button with Vol down to force a restart but that does not get us any further.

Does anyone know what else we can try?

Too late, was going to say just reimage/flash it with the nz firmware.
I have one....for nearly a year now I think...so happy with it. Amazing screen and hasn't let me down (feature wise).

Maybe this time, but I would like to know how to do that anyway.

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BinaryLimited

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#1419058 2-Nov-2015 18:11

kiwifidget:
BinaryLimited:
kiwifidget: The other half's tablet has decided to pack a sad on the day he is going away on a trip.
It is stuck at the startup Samsung logo with a burst of blue dots around it.
The dots are moving but that's all it does.
We have tried the power button with Vol down to force a restart but that does not get us any further.

Does anyone know what else we can try?

Too late, was going to say just reimage/flash it with the nz firmware.
I have one....for nearly a year now I think...so happy with it. Amazing screen and hasn't let me down (feature wise).

Maybe this time, but I would like to know how to do that anyway.

Follow the instructions below....also download the NZ version of the firmware from the instructions below.

This is me guessing you have the SMT800 version ( wifi only version ), if you have the 3g and wifi version, then download the appropriate firmware to the model you have.

http://theunlockr.com/2014/08/09/how-to-unroot-the-samsung-galaxy-tab-s-10-5-wifi/

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kiwifidget

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#1419072 2-Nov-2015 18:33

Thanks Binary,

I presume those instructions are still suitable if the tablet (yes, its a SMT800 wifi only) was not rooted?

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BinaryLimited

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#1419075 2-Nov-2015 18:35

kiwifidget: Thanks Binary,

I presume those instructions are still suitable if the tablet (yes, its a SMT800 wifi only) was not rooted?

Yip, same principal applies.

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#1419411 3-Nov-2015 03:56

kiwifidget: Thanks, but I packed my passport and headed over the bridge to Albany where the Samsung hospital is.
They re-imaged it I think as all the data is gone, not that there was much.
They did it while I waited, to save me having to make a return trip.
In and out inside an hour, very impressed.

This Samsung service echoes my experience last week when they came to our home and completely replaced the screen in our 3+ year-old 60" LED smart tv - free of charge - albeit after a bit of initial reticence and prodding by me about CGA on the phone. Really impressed.

Sometimes I just sit and think. Other times I just sit.