Semble not working on Galaxy S7

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leemail

4 posts

Wannabe Geek

#193679 20-Mar-2016 10:28

Hi, I have just upgraded from S5 to S7, and the only thing I am having trouble getting to work on the new device, is Semble. It either asks me to insert card after I've tapped, or simply comes up as failed. I am with ASB and it worked perfectly as tap and go until I changed phones :) Any help will be appreciated. TIA.

freitasm

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#1516362 20-Mar-2016 11:33

Where did you buy this phone?

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Flickky

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#1516364 20-Mar-2016 11:51

The Semble site has a 'device checker' where you can check if your handset is supported http://www.semble.co.nz/services/snapper - double check your phone and OS is compatible first.

leemail

4 posts

Wannabe Geek

#1516609 20-Mar-2016 20:41

I bought it from the 2degrees store. Have checked, both phone and Android version 6.0.1 are supported.

jeeg

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Ultimate Geek
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#1516751 21-Mar-2016 10:58

Have you rooted or flashed another rom? it could break Semble support.

leemail

4 posts

Wannabe Geek

#1516753 21-Mar-2016 11:03

No, I wouldn't know how, and wouldn't want to even if I did, as I suspect that would void any warranty.

roobarb

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#1516816 21-Mar-2016 11:53

Have you set up your NFC payment options and said to use the payment application on the SIM?

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Salami

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#1516835 21-Mar-2016 12:13

I tested Semble and it seems fine on my S7

My S7 was from 2degrees

have you switch NFC on?

leemail

4 posts

Wannabe Geek

#1516836 21-Mar-2016 12:16

Yes, NFC is on. Otherwise the eftpos wouldn't be recognising it at all. I'm working with the team at Semble to try and narrow down where the issue is now. Thanks so much for responding.