New android download and the new voice mail icon

Forums › Android › New android download and the new voice mail icon

ajc153

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#201681 29-Aug-2016 19:36

So I am suffering the "new voice mail" icon that keeps appearing when there isn't a new voice mail when the phone reboots. I used to be able to get rid of it by going into the phone settings and clear the call data, the new version just downloaded (Samsung Galaxy S5), and now the app data cant be cleared in the same way, any tips???

d3Xt3r

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#1619292 29-Aug-2016 19:39

New voicemail icon? I've never seen a special icon for voicemail.. perhaps it's a carrier addon? Where does this icon appear (notification bar or the homescreen)? Could you upload a screenshot please?

ajc153

83 posts

Master Geek

#1619298 29-Aug-2016 19:48

https://www.youtube.com/watch?v=wfSqV2-lfDg

Hi, above is a video of the issue, its been around for years! No one has seemed to crack the fix for it, but use the temp fix of clearing the call data through the application manager and when you ever reboot you have to clear it again.

timmmay

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#1619305 29-Aug-2016 20:01

I've been using Android for 2 or 3 years, I've never seen that icon. What carrier?

ajc153

83 posts

Master Geek

#1619306 29-Aug-2016 20:04

Im with Spark. And oddly I had it with Vodafone also when I had an S3, and S4 and now with the S5 on Spark! Its crazy, it wont let me go lol Seems really common when you do a bit of google on it.

timmmay

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#1619308 29-Aug-2016 20:11

I've been Spark, 2 degrees, and now Skinny, I've never seen that notification and I get voicemails often enough. I've mostly used custom ROMS though. S4.

ajc153

83 posts

Master Geek

#1619312 29-Aug-2016 20:13

Yeah its a bug, but no one has been able to fix it! I get voice mails and they dont look like that either.

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sbiddle

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#1619316 29-Aug-2016 20:23

That is just a standard Android VM icon (and on other phones also). You've been able to have that as your default voicemail icon on Vodafone for probably the last 6 or 7 years rather than getting a SMS message and I've had it for that long as it's so much better than a SMS.That's now stopped as Vodafone have a new voicemail platform and haven't re-enabled it yet.

No idea how to get rid of it because I've never seen it occur except for legit voicemail messages. You need somebody with the capability to send a SMS to clear it for you, I used to be able to do this but my SMS gateway isn't currently operational.

Aaroona

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#1619381 30-Aug-2016 00:24

sbiddle:

That is just a standard Android VM icon (and on other phones also). You've been able to have that as your default voicemail icon on Vodafone for probably the last 6 or 7 years rather than getting a SMS message and I've had it for that long as it's so much better than a SMS.That's now stopped as Vodafone have a new voicemail platform and haven't re-enabled it yet.

No idea how to get rid of it because I've never seen it occur except for legit voicemail messages. You need somebody with the capability to send a SMS to clear it for you, I used to be able to do this but my SMS gateway isn't currently operational.

I wish they'd hurry up and turn it back on :( I miss it.

michaelmurfy

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#1619389 30-Aug-2016 02:53

Just contact Spark or go into a store, it is quite simple for them to remove the VM icon. Basically what is happening is your phone thinks there is a VM (or the network thinks there is - can't remember), they can reset it from their end.

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ajc153

83 posts

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#1619392 30-Aug-2016 06:07

Cool Ill try that.

coffeebaron

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#1619411 30-Aug-2016 08:02

Or get someone to leave a Voicemail, call up and listen to it.

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timmmay

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#1619413 30-Aug-2016 08:16

If your phone is rooted you could just delete the graphic from the phone. I did that with an annoying noise the phone made when I put it onto a wireless charger.

ajc153

83 posts

Master Geek

#1619815 30-Aug-2016 18:49

Rang Spark, they tried calling and leaving a message, that didnt work, then they deleted my voice mail setup and that didnt work either... see what happens tomorrow!

d3Xt3r

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#1619936 30-Aug-2016 21:34

sbiddle:

That is just a standard Android VM icon (and on other phones also). You've been able to have that as your default voicemail icon on Vodafone for probably the last 6 or 7 years rather than getting a SMS message and I've had it for that long as it's so much better than a SMS.That's now stopped as Vodafone have a new voicemail platform and haven't re-enabled it yet.

Odd, just like timmay, I've never seen that icon/notification before. I've been using Android since Cupcake on the HTC Magic, followed by the Desire, Desire Z, S2, Nexus 4, G2, G3 and the Nextbit Robin. I've been with Vodafone, Spark, 2degrees, Skinny and back to Spark. I've always received a text message to alert me of a voicemail notification.

How would you go about opting to get the notification as opposed to a text message?

thecatsgoolies

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#1619968 30-Aug-2016 22:19

ICON notification was a standard before SMS notification and was offered been back in Bell South days