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Overarching undertones
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# 204925 23-Oct-2016 08:50
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Some time ago Samsung announced that they would give all former Note 7 owners a one-off credit of $100 as a consolation for the hassle and aggravation that the Note 7 debacle caused.

 

I'm keen to know whether anyone has actually received this payment/credit - and how, when etc.

 

Cheers


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  # 1656469 23-Oct-2016 08:57
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$100 credit on monthly invoice from VodafoneNZ

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Overarching undertones
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  # 1656471 23-Oct-2016 08:58
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When did you receive it please?

 

Are you saying you have received it or that that's how it will be handled?


 
 
 
 


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  # 1656505 23-Oct-2016 10:02
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With Spark, there's supposed to be a generic $100 gift card sent out. Haven't received mine as yet...


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  # 1656541 23-Oct-2016 12:37
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Spark's $100 voucher will be sent out on 25th October. (according to a rep on live chat) So I'm guessing we'll get it sometime next week.




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  # 1657518 25-Oct-2016 15:36
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I'm surprised that there's been only two proper posts in this thread. Surely other former N7 owners must have a view, know something, be concerned/interested, etc?


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  # 1657534 25-Oct-2016 16:19
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I had heard overseas that it was in the form of a voucher for the purchase of another Samsung phone. At least in NZ it sounds like it can be used for other brands.

 

Bet they are really wishing that the battery was user removable. Hopefully it will lead to this in future models, as the battery is the number 1 weak point when it comes to reliability, and sealing it in doesn't make sense when it can cause the entire model to be binned. That is the whole reason I purchased my old Samsung phone as it had a removable battery, but didn't buy another when they decided to seal the battery in, because I may as well just buy an iphone if I want a battery that is sealed in..


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  # 1657552 25-Oct-2016 16:47
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eracode:

 

I'm surprised that there's been only two proper posts in this thread. Surely other former N7 owners must have a view, know something, be concerned/interested, etc?

 

 

 

 

Still lamenting the loss of my Note 7. Even $500 would not be enough to get me excited .......... well maybe. Sadly, I just cannot warm to the S7 Edge I begrudgingly downgraded to, but at least I can use it on a long distance flight next week.


 
 
 
 


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  # 1657827 26-Oct-2016 06:35
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mattwnz:

 

I had heard overseas that it was in the form of a voucher for the purchase of another Samsung phone. At least in NZ it sounds like it can be used for other brands.

 

Bet they are really wishing that the battery was user removable. Hopefully it will lead to this in future models, as the battery is the number 1 weak point when it comes to reliability, and sealing it in doesn't make sense when it can cause the entire model to be binned. That is the whole reason I purchased my old Samsung phone as it had a removable battery, but didn't buy another when they decided to seal the battery in, because I may as well just buy an iphone if I want a battery that is sealed in..

 

 

If the issue was due to the shape of the battery, which has been suggested here and there then changing the removable battery would definitely change the ergonomics, look and potentially the performance of the battery. I would imagine if you were told the phone that you purchased now only lasted 1-2 days instead of 3-4 days there would be an outcry. IMO the whole removable battery argument would have not made a difference.


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  # 1657863 26-Oct-2016 08:43
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Just shows how companies can screw up big time (potentially causing bad injuries/accidents) and offer customers $100 for the inconvenience to keep them happy/quiet. What a bloody joke.


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  # 1657942 26-Oct-2016 09:34
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cynnicallemon:

 

Just shows how companies can screw up big time (potentially causing bad injuries/accidents) and offer customers $100 for the inconvenience to keep them happy/quiet. What a bloody joke.

 

 

 

 

I wouldn't call it a joke. I am quite sure that Samsung will be compensating those that may have had an accident or bad injury through the Note 7 quite well. For the other millions who have only been "inconvenienced"? Granted, there will always be those with expectations of something for nothing, but I think Samsung have handled it reasonably well.   


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  # 1657955 26-Oct-2016 09:39
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DaveB:

 

cynnicallemon:

 

Just shows how companies can screw up big time (potentially causing bad injuries/accidents) and offer customers $100 for the inconvenience to keep them happy/quiet. What a bloody joke.

 

 

 

 

I wouldn't call it a joke. I am quite sure that Samsung will be compensating those that may have had an accident or bad injury through the Note 7 quite well. For the other millions who have only been "inconvenienced"? Granted, there will always be those with expectations of something for nothing, but I think Samsung have handled it reasonably well.   

 

 

Agreed, I think they have handled it remarkably well.

 

A lot of people got a free phone while theirs were being 'repaired', then when they were again recalled, they get a full refund, and $100.

 

I don't think they could do much more (or should).

 


All they had to do was offer a refund.


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  # 1657971 26-Oct-2016 09:53
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Is this $100 payout from telcos directly or is it being handed out by Samsung via telcos?

 

I have seen the same/similar offers by US telcos that have offered US$100 which is in effect more than what kiwi's will get.

 

If it's a defective product then I would always want my money back.


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  # 1662005 1-Nov-2016 13:10
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I'm sure I read in NZ Samsung were sending a $100 pressie card... but I have not had any word from them directly.


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  # 1662018 1-Nov-2016 13:23
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cynnicallemon:

 

Just shows how companies can screw up big time (potentially causing bad injuries/accidents) and offer customers $100 for the inconvenience to keep them happy/quiet. What a bloody joke.

 

 

 

 

Actually I think they have handled this exceptionally well. They offered a J5 to KEEP when the first issue was discovered, plus an additional $100 for the second. In total at least $300-400 which is entirely better than Apple who told consumers to suck it up and stop holding it wrong. 

 

 


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  # 1662021 1-Nov-2016 13:25
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dickytim:

mattwnz:


I had heard overseas that it was in the form of a voucher for the purchase of another Samsung phone. At least in NZ it sounds like it can be used for other brands.


Bet they are really wishing that the battery was user removable. Hopefully it will lead to this in future models, as the battery is the number 1 weak point when it comes to reliability, and sealing it in doesn't make sense when it can cause the entire model to be binned. That is the whole reason I purchased my old Samsung phone as it had a removable battery, but didn't buy another when they decided to seal the battery in, because I may as well just buy an iphone if I want a battery that is sealed in..



If the issue was due to the shape of the battery, which has been suggested here and there then changing the removable battery would definitely change the ergonomics, look and potentially the performance of the battery. I would imagine if you were told the phone that you purchased now only lasted 1-2 days instead of 3-4 days there would be an outcry. IMO the whole removable battery argument would have not made a difference.



I never had any issues with battery life with my galaxy which had a removable battery, and it was very thin. So there is no evidence to back any of that up and clever design would solve it anyway. Not having a removable battery is not good long term for the consumer when it starts to fail. But I guess that is the risk they took by building it in.

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