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1787 posts

Uber Geek
+1 received by user: 139


Topic # 222648 22-Aug-2017 14:18
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Less than 3 months ago I bought a Huawei P10 Lite; today while out playing Pokemon Go I dropped the phone - hit on the edge of my case and managed to crack the corner of the screen, sending one large crack right down the middle of the screen and several smaller cracks around the top ear piece/selfie camera.

 

Does anyone know if Huawei New Zealand offer an official screen repair/replacement service that doesn't void the warranty of the phone?

 

If not, anyone from Dunedin used any of those screen repair stores?  I assume they instantly void the warranty...

 

 

 

My other option is to suck it up and purchase another phone - and based on what I can see out there, another P10 Lite is my only option
I despise phones with the fingerprint reader/button on the front of the phone, preferring no button and the fingerprint reader on the back - this instantly knocks out the majority of the phones for sale in mainstream New Zealand stores.
I have no desire for a large phone, preferring something around the 5.2inch size
As close to stock Android 7 as possible - when the other options are taken into consideration, this removes the majority of the choices.

 

 

 

Open to any ideas :-)


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gsr

88 posts

Master Geek
+1 received by user: 24


  Reply # 1850404 22-Aug-2017 15:04
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http://consumer.huawei.com/minisite/nz/vipservice/index.html

 

Doesn't apply to the P10 lite, but it contains the contact details.


249 posts

Master Geek
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  Reply # 1850405 22-Aug-2017 15:05
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I think the P10 lite has a 3 month screen promise. The P10 certainly does.

Give Huawei a call on 0800451199.

 
 
 
 




1787 posts

Uber Geek
+1 received by user: 139


  Reply # 1850407 22-Aug-2017 15:13
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Huawei just replied to my Facebook Messenger post - no screen replacement service, free or paid.

 

So off to one of these stores around Dunedin to see how long it might take




1787 posts

Uber Geek
+1 received by user: 139


  Reply # 1850431 22-Aug-2017 15:51
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I ended up calling Huawei, who advised to call Phone Fix to see if they had the parts and the cost of getting a screen replacement

 

$169 for a screen replacement, taking 3-6 business days to repair dependant on part availability (or if there is more damage internally)
My issue is that I am overseas next week, so may be pushing things to get it repaired on time.


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