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448 posts

Ultimate Geek
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Topic # 228852 25-Jan-2018 16:00
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Hello People,

 

I have a Galaxy S7 Edge that i'm having issues with.

 

The first phone started getting the vertical pink lines on the screen, this went back for repair 3 times before I threw my toys. Samsung didn't really give a toss, they were happy to just keep trying to fix it. Fortunately Vodafone understands customer service and they replaced my phone for a nice new one.

 

The nice new one has now developed the exact same issue, I've had to send it back again... and again they just want to repair it.

 

I am so sick of transferring all my stuff from one phone to another and repeated trips into Vodafone to return and pickup my phones... When is enough enough.

 

I'm been told by Samsung that this is the first repair on this phone so any replacement has been declined. From my point of view this is the forth repair of my phone.

 

This is a known issue they just can't seem to fix.

 

So frustrating!!!


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3569 posts

Uber Geek
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  Reply # 1946751 25-Jan-2018 16:11
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The handset was replaced by Vodafone not Samsung as stated above so Samsung will only see it as the first repair to the handset not the 4th and really they are correct

 

You will just have to let Samsung check it out under warranty

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days



448 posts

Ultimate Geek
+1 received by user: 104


  Reply # 1946755 25-Jan-2018 16:15
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Linux:

 

The handset was replaced by Vodafone not Samsung as stated above so Samsung will only see it as the first repair to the handset not the 4th and really they are correct

 

You will just have to let Samsung check it out under warranty

 

Linux

 

 

Is that John R? :)

 

It's BS really, just poor quality '7' was not a good number for them.

 

I explained the situation to them, but they are like little robot that just spew out the company line. :)


393 posts

Ultimate Geek
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  Reply # 1946770 25-Jan-2018 16:27
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The CGA is clear, repeated repairs = replace or refund.

 

In this case you can and should demand a refund. 

 

 




448 posts

Ultimate Geek
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  Reply # 1946776 25-Jan-2018 16:30
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tehgerbil:

 

The CGA is clear, repeated repairs = replace or refund.

 

In this case you can and should demand a refund. 

 

 

 

 

 

 

The trouble is Vodafone replaced it because Samsung were being a tad difficult


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  Reply # 1946777 25-Jan-2018 16:30
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You can only try and ask and make it clear too many issues

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

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Ultimate Geek
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  Reply # 1946827 25-Jan-2018 19:19
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@sittingducknz you not think of the 'replacement' as a new phone, think of it as a 'remedy'. In this case the 'remedy' has also failed, under which the CGA is clear you're entitled to your money back. This is your choice to accept another remedy or money back.


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Ultimate Geek
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Chorus

  Reply # 1946965 26-Jan-2018 07:49
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Interesting topic. My S7 recently developed the pink vertical line very shortly after I dropped it on concrete and cracked the glass back. I just assumed it was related to that. I had no idea it was a known fault. It comes and goes at random on mine, with varying levels of thickness, but always in teh same place - close to the right hand side of the screen.

 

Just googling it, I found a page with several examples photographed. The lines in the photographed phones are all in the same place as mine. That surely can't be a coincidence....





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd




448 posts

Ultimate Geek
+1 received by user: 104


  Reply # 1946968 26-Jan-2018 07:56
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Wheelbarrow01:

 

Interesting topic. My S7 recently developed the pink vertical line very shortly after I dropped it on concrete and cracked the glass back. I just assumed it was related to that. I had no idea it was a known fault. It comes and goes at random on mine, with varying levels of thickness.

 

 

Yes, it's quite widespread... this is a quick google search

 

 

However the cracked back my pose a problem




448 posts

Ultimate Geek
+1 received by user: 104


  Reply # 1946969 26-Jan-2018 07:57
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tehgerbil:

 

@sittingducknz you not think of the 'replacement' as a new phone, think of it as a 'remedy'. In this case the 'remedy' has also failed, under which the CGA is clear you're entitled to your money back. This is your choice to accept another remedy or money back.

 

 

You put my thoughts into words, thanks for that. I'm sick so brain is failing cry


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