Samsung Note 8 - ANZ GoMoney App (enable Fingerprint login does not work)

Forums › Android › Samsung Note 8 - ANZ GoMoney App (enable Fingerprint login does not work)

Lolmeplusyou

14 posts

Geek

#229051 5-Feb-2018 12:21

I recently bought a Note 8 and whenever I try to enable fingerprint login in the ANZ GoMoney app and error pops up saying unfortunately there has been an error of that request, try again later.

Any Note 8 users got the fingerprint login working on ANZ GoMoneyApp

jamesrt

992 posts

Ultimate Geek

Trusted

Lifetime subscriber

#1951958 5-Feb-2018 12:26

Have you tried asking ANZ directly?

Their contact form is here: https://help.anz.co.nz/

timbosan

1699 posts

Uber Geek

#1951966 5-Feb-2018 12:51

Just tried on my S8+ and it works fine. Do you have fingerprints registered on the device already?

Lolmeplusyou

14 posts

Geek

#1951973 5-Feb-2018 13:05

Yes I do. How many fingerprints do you have registered?

Linux

6537 posts

Uber Geek

Trusted

Lifetime subscriber

#1951975 5-Feb-2018 13:09

Lolmeplusyou: Yes I do. How many fingerprints do you have registered?

How many do you have? If more than 1 it may not allow it

Linux

Lolmeplusyou

14 posts

Geek

#1951977 5-Feb-2018 13:11

I got 2 fingerprints registered so that may be the reason why. I'll remove one of them and see if it would work

Lolmeplusyou

14 posts

Geek

#1951981 5-Feb-2018 13:15

Just tried removing one of my fingerprints and it will still not let me enable fingerprint login

timbosan

1699 posts

Uber Geek

#1951982 5-Feb-2018 13:18

Lolmeplusyou: Yes I do. How many fingerprints do you have registered?

I only have 1 fingerprint registered.

KrazyKid

879 posts

Ultimate Geek

Subscriber

#1952041 5-Feb-2018 15:07

Is it just the fingerprint that is an issue, you can still confirm via pin?

michaelmurfy

/dev/null
9396 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#1952052 5-Feb-2018 15:44

There is currently a known bug with the Note 8 and its fingerprint reader with GoMoney. The Internet Banking team are currently looking into this. For the moment, hang tight and all I can really suggest is waiting for the next app update which should hopefully resolve it.

Note, whilst I work for ANZ I don't work in the Internet Banking space so no shooting the messenger please if the next app update doesn't fix this. They're quite a busy team with quite a lot going on right now but it is under investigation :)

Lolmeplusyou

14 posts

Geek

#1952111 5-Feb-2018 17:10

Thank you Michael for the update