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14 posts

Geek


Topic # 229051 5-Feb-2018 12:21
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I recently bought a Note 8 and whenever I try to enable fingerprint login in the ANZ GoMoney app and error pops up saying unfortunately there has been an error of that request, try again later.

Any Note 8 users got the fingerprint login working on ANZ GoMoneyApp

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Ultimate Geek
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  Reply # 1951958 5-Feb-2018 12:26
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Have you tried asking ANZ directly?

 

Their contact form is here: https://help.anz.co.nz/


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  Reply # 1951966 5-Feb-2018 12:51
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Just tried on my S8+ and it works fine.  Do you have fingerprints registered on the device already?


 
 
 
 




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  Reply # 1951973 5-Feb-2018 13:05
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Yes I do. How many fingerprints do you have registered?

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  Reply # 1951975 5-Feb-2018 13:09
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Lolmeplusyou: Yes I do. How many fingerprints do you have registered?

 

How many do you have? If more than 1 it may not allow it

 

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Geek


  Reply # 1951977 5-Feb-2018 13:11
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I got 2 fingerprints registered so that may be the reason why. I'll remove one of them and see if it would work



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  Reply # 1951981 5-Feb-2018 13:15
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Just tried removing one of my fingerprints and it will still not let me enable fingerprint login

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  Reply # 1951982 5-Feb-2018 13:18
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Lolmeplusyou: Yes I do. How many fingerprints do you have registered?


I only have 1 fingerprint registered.


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  Reply # 1952041 5-Feb-2018 15:07
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Is it just the fingerprint that is an issue, you can still confirm via pin?


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  Reply # 1952052 5-Feb-2018 15:44
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There is currently a known bug with the Note 8 and its fingerprint reader with GoMoney. The Internet Banking team are currently looking into this. For the moment, hang tight and all I can really suggest is waiting for the next app update which should hopefully resolve it.

 

Note, whilst I work for ANZ I don't work in the Internet Banking space so no shooting the messenger please if the next app update doesn't fix this. They're quite a busy team with quite a lot going on right now but it is under investigation :)







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Geek


  Reply # 1952111 5-Feb-2018 17:10
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Thank you Michael for the update

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