Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




20 posts

Geek


#229120 8-Feb-2018 16:12
Send private message

Hi all,

I've got a Samsung A5 (2017) for work. I know the problems with Samsung and I would avoid them if possible (ie. touch-wiz, messing with a perfectly fine Android) but it's a work phone and they are serviced by Spark, who don't stock many of the great Android phones (e.g. Nexus, wtf!).

I recently upgraded the firmware on the A5 (OTA update) yell. This (potentially) proceeded to mean that my favorite (non-samsung) messaging apps (e.g. Pulse, Messages (google), and Textra) did not receive all the SMS sent to me by more than 10 people (that I know of). Following some digging, I believe Samsung have modified their software to render any third-party SMS apps not completely functional, making me revert to their ugly Samsung Messaging app.

Has anyone experienced this and have a potential fix? Haven't hard reset yet, but have soft. And yes, I'm considering ditching Samsung for good. Pity, I thought the A5 was the first Samsung I liked..


Create new topic
4325 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1953723 8-Feb-2018 16:25
Send private message

I very much doubt that Samsung have made such a modification to break third party SMS applications. That would cause them to run afoul of Google's device certification.

 

I have an S8 on Android 8 and a 2017 A5 on Android 7 both running non standard messaging apps and no issues receiving SMS at all.




20 posts

Geek


  #1953735 8-Feb-2018 16:51
Send private message

bradstewart:

 

I very much doubt that Samsung have made such a modification to break third party SMS applications. That would cause them to run afoul of Google's device certification.

 

I have an S8 on Android 8 and a 2017 A5 on Android 7 both running non standard messaging apps and no issues receiving SMS at all.

 




 

Well, it's happening for me. Question is, how do you know you have received all your messages sent from others to your A5? ;) I've only just switched back to the stock Samsung message app, so that could be broken too. First time I've come across this, but I have proof (see one example attached), and there are multiple threads online from others with similar problems.

 

 

 


 
 
 
 


4325 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1953736 8-Feb-2018 16:58
Send private message

There was an issue where people had been complaining that they weren't receiving SMS regardless of the app being used. I.e it was a bug and not a deliberate attempt by Samsung to lock out 3rd party apps.

 

The consensus seemed to be it was an issue with long/multipart SMS originating from iOS devices.

 

I'm pretty sure it was fixed with the December security updates.


BDFL - Memuneh
67459 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #1953838 8-Feb-2018 20:26
Send private message

I know of at least one OEM that intentionally block third party SMS apps - OPPO. But I don't think this is the case with Samsung.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 




20 posts

Geek


  #1953913 8-Feb-2018 22:14
Send private message

Well the problem has resurfaced on my A5. I can't confirm all of the devices, but the majority of the messages that I didn't receive did come from iPhones. There were some very short messages that didn't get received by my phone though (i.e five words).

1664 posts

Uber Geek

Trusted

  #1954366 9-Feb-2018 14:13

This sounds awfully familiar. I suspect this is Apple’s doing.

Question - as this is your work phone, did you previously use an iPhone for work? Or perhaps more crucially, has your work mobile number ever been used on an iPhone before? If so, it may still be registered for iMessage, which will cause iPhones to send text messages intended for you into the Apple-branded ether.

This will vary depending on whether iMessage is switched on for the sender’s iPhone.

Conveniently, and to their credit, they now have .an online tool to deregiater a phone number from iMessage. It requires receiving a confirmation code by text. Suggest doing this as your first port of call.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


4325 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1954393 9-Feb-2018 15:02
Send private message

NikT: This sounds awfully familiar. I suspect this is Apple’s doing.

Question - as this is your work phone, did you previously use an iPhone for work? Or perhaps more crucially, has your work mobile number ever been used on an iPhone before? If so, it may still be registered for iMessage, which will cause iPhones to send text messages intended for you into the Apple-branded ether.

This will vary depending on whether iMessage is switched on for the sender’s iPhone.

Conveniently, and to their credit, they now have .an online tool to deregiater a phone number from iMessage. It requires receiving a confirmation code by text. Suggest doing this as your first port of call.

 

Oh this old thing. Was always a pain to diagnose. Messages sent via iMessage wouldn't arrive but when the sender was falling back to SMS they would. Horribly inconsistent issue then.


 
 
 
 




20 posts

Geek


  #1954580 9-Feb-2018 22:09
Send private message

Yes, I do own an iPhone and have used iMessage in the past. TBH I perefer iPhones, but I require an Android app made by work (they can't be bothered with the approvals required by the App Store for an iOS version).

I had deregistered my iMessage properly and hadn't used iMessage for almost five months - I just did the online tool and it said the number wasn't registered. Problems have only started occurring in the last month.


1202 posts

Uber Geek


  #1955688 12-Feb-2018 13:11
Send private message

I'm not a guru in these things, but have you removed and reinstalled the 3rd party apps?

 

In the past (on Nexus 4's) I have seen issues (with non SMS apps), where a brand new version of Android was trying use old app's saved to the phone that were for an older version of android. Once the cache was wiped, and the app re-downloaded the problems went away.


Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.