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3796 posts

Uber Geek
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Topic # 235969 11-May-2018 18:24
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Google Play Services died royally on my phone (Samsung Galaxy A3 2017) this afternoon. I noticed at around 2 o'clock that my battery was far lower than where it should be.


Looking at the Google Play Store to see if anything needed updating, it crashed. Odd, I thought - that doesn't usually happen.


Restarted phone, same thing. Except now when I try to open the Store, it tells me I need to re-authenticate/login again. Then I found that Gboard doesn't work. Or Google Photos. Or Hangouts. Or Chrome. They all just crash and return me back to the main menu.


I would happily go and update the Google Store app (and anything else) if I could get into the damned thing! Meantime my battery is draining like there's no tomorrow, and half the apps on my phone don't work.


Any help appreciated!

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3796 posts

Uber Geek
+1 received by user: 806

  Reply # 2014280 11-May-2018 19:27
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Okay I may not be alone. I uninstalled Google Play Services, restarted the phone and reinstalled. While doing so I saw lots of (recent) ratings from other users reporting a similar thing.


Has anyone else had this happen after an update in the last 24 hours?

762 posts

Ultimate Geek
+1 received by user: 101

  Reply # 2014475 12-May-2018 06:45
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I have the same phone as you, it’s the spark model, on the VF network.

The only weird google related thing that’s happened in the last couple of days was that a Google Assistant app turned up in my apps, and then disappeared again.

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3796 posts

Uber Geek
+1 received by user: 806

  Reply # 2014481 12-May-2018 07:24
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My fix was to go into Settings > Apps > select Google Play Services > at the top right click on the three dots > Uninstall updates. After restarting the phone I reinstalled it.

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