Can't send picture

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Rickles

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#236376 30-May-2018 11:30

Have a phone running Android 6, and all seems well except owner cannot send pictures attached to a TXT, recipient just gets blank TXT message.

I have checked App Permissions etc to ensure that all appropriate programs can access and process photos etc.

My old Nokia sent pics as SMS no problem at all, but this new one has me stumped right now

Any thoughts most welcome.

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#2025537 30-May-2018 11:36

I think it means that the APN settings will not be set up correctly - ie your phone doesnt know how to transmit the attached images.

Check the telco and APN settings - most telcos have a page with details if required.

What telco?

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Rickles

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#2025541 30-May-2018 11:41

>What telco?<

Vodafone.

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#2025549 30-May-2018 11:51

If the handset says ' Message Sent ' then it's no way it's a APN setting issue on the sending handset

What happens if the person sends the MMS / PXT to there own mobile number from there mobile number?

John

Rickles

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#2025583 30-May-2018 12:03

Hi John … I just used the Voda automated MMS set up, and tried again.

The picture comes up on screen (using Message+), and the four dots at bottom-right of picture are still 'moving/blinking'.

I read (albeit an American telco site) that one must be connected to the internet for pics to be attached to a TXT, but that was never the case previously.

Rickles

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#2025586 30-May-2018 12:07

>What happens if the person sends the MMS / PXT to there own mobile number from there mobile number? <

Same thing.

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#2025607 30-May-2018 12:43

If handset advises Message Sent then the MMSC has done it's job and as advised it's not a APN setting

If APN settings are incorrect then the MMS would fail to send

John

Rickles

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#2025629 30-May-2018 12:50

I don't think the Message has been sent … no confirmation or green tick.

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#2025686 30-May-2018 14:00

May not be the issue but I know that the file extension can make a difference sometimes on the web. For example .jpg will be accepted but .jpeg will not.

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#2025719 30-May-2018 15:13

Rickles:

I don't think the Message has been sent … no confirmation or green tick.

You advised something does turn up on the handset you are sending the message to so something must be sending

John

Rickles

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#2025743 30-May-2018 16:28

>You advised something does turn up on the handset you are sending the message to so something must be sending<

That's what I was told … blank TXT.

Just noticed that when preparing to send PXT/TXT/SMS it says (in green) "SMS only" … sort of suggests something is turned off?

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#2025751 30-May-2018 16:39

What model / make of handset is the A party using? (sending)

John

Rickles

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#2025761 30-May-2018 16:50

Vodafone Smart mini 7 …. used same model to send picture to problem one, and Message received is a little blue square with a white down arrow, MMS, and 41kb in it.

Nothing happens when tapping, swipping etc, viz. cannot view picture.

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#2025762 30-May-2018 16:51

Unless it's a handset sourced from Vodafone (which means it automatically configure itself when you insert the SIM) I had better results manually entering the MMS APN settings.

Rickles

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#2025773 30-May-2018 16:58

Further information gleaned: Two handsets purchased, one used the SIM card that came with phone …. that is the one that appears to be able to send TXT/PXT/MMS.

The other phone had its SIM card swapped out for a new one from Voda so that its older number (Telstra-Clear) could be ported … this is the problem phone now.

I wonder if the old number/account is somehow preventing the PXT/MMS operation?

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#2025787 30-May-2018 17:02

Rickles:

Further information gleaned: Two handsets purchased, one used the SIM card that came with phone …. that is the one that appears to be able to send TXT/PXT/MMS.

The other phone had its SIM card swapped out for a new one from Voda so that its older number (Telstra-Clear) could be ported … this is the problem phone now.

I wonder if the old number/account is somehow preventing the PXT/MMS operation?

Have you tried to manually change the MMS configuration to the Vodafone one or not?

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