Samsung Note 8 Screen Burn-In/Image Retention

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rb22

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#240908 2-Oct-2018 11:36

I just noticed that my nearly 1 year old Note 8 seems to have some screen burn-in/image retention. It's the Gmail app icon that I have in the middle of my dock in my home screen that remains visible on white and grey backgrounds. I find it very strange as I'm never really on my home screen for very long.

Just wondering if anyone had any related burn-in or image retention issues and if they got Samsung to cover it under warranty or if this falls under the protection of the Consumer Rigts Act.

I have been happy with my Note 8 but this is a bit disappointing for such an expensive device. I've been in touch with Samsung and am waiting for a replay.

gehenna

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#2099905 2-Oct-2018 11:52

I wonder if your home screen remains active when you're charging or something like that.

rb22

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#2099907 2-Oct-2018 11:58

No, I charge at night and my screen goes off. It does come on for a second but when when it does, the Gmail app icon isn't even on the lockscreen. I am really surprised that if any image retention had to occur it was with that app icon. It must have to do with the red pixels, I'm guessing they might be easier to "burn-in" on this phones panel.

From what I've read online, people in other parts of the world who have had this issue have had their phones replaced. I hope that is true for Samsung NZ.

restecp

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#2099937 2-Oct-2018 12:30

PM'd

K1000716

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#2100267 2-Oct-2018 19:16

My N8 has it too. No idea what from, but a horizontal distinction about a third of the way from the bottom.

Every Samsung amoled device I've owned from the S2 onwards has suffered from it. :(

rb22

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#2100331 2-Oct-2018 20:33

I'll be sending my phone in tomorrow. I may do it myself and not go through Noel Leeming to hopefully speed up the process. Should cost me $11 to get it up to Auckland from Masterton overnight. Hopefully it will be back in my hands early next week.

I do worry that they may not see the burn in. It is really hard to see it outdoors but indoors I can see it in apps like Google Maps. It's subtle but it's one of those things that once you see it, you always see it.

Will update with how this process goes. I have dealt with Samsung in regards to a TV that had bad backlight bleeding and they were really good in sorting it out for me.

Oblivian

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#2100338 2-Oct-2018 20:50

Part the reason I question the latests OS updates (and chrome) for going more white than dark themed.

Battery burns more, screen gets used more.

Red and blue have always been a let down in OLED

And broadcasters believe the dulled logos wont do it.. pfft.

Dyson

Shop now for Dyson appliances (affiliate link).

rb22

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#2105720 10-Oct-2018 16:27

Just an update. I sent my Note 8 up to Auckland last Thursday. I sent it in myself vs going through Noel Leeming to help speed up the process. I got my phone back yesterday (Tuesday). I had no issues with getting the phone fixed. Samsung also put in a new battery, which I guess must be standard practice.

So I was pretty happy with the process... but today I noticed some really bad light bleeding between the bevel and metal from on the left side of the phone. I had some minor light bleeding before the repair but now it's really bad. I know this is an issue with Samsung's phones but it's pretty distracting. I can even notice during the day or under bright light. I called Samsung and mentioned this and will see what comes of it.

I not really keen on sending my phone back in again. I sort of wish Samsung would just send me another Note 8, and if it's better, I keep it and send back this unit. Will update with how things go.

Dingbatt

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#2105754 10-Oct-2018 16:57

Light bleed at the edge is normally a problem for LCD screens. So is the bleed from the behind the screen or the AMOLED screen itself?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

rb22

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#2105817 10-Oct-2018 18:13

I know this is a common problem on Samsung phones with curved edges. I believe it's light reflecting against the edge of the glass. It's different than traditional light bleeding on an LCD. I had much more minor casen of this pre-repair. Some peollensaybif the edge of the glass was painted black it would solve this. Not sure, I just know that it's a bit extreme now, at least on one side.

There's a good thread on XDA about this issue.

Dingbatt

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#2105822 10-Oct-2018 18:27

Can't see it on my S8. Must just be lucky I guess.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

rb22

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#2106889 12-Oct-2018 17:27

I will be sending my Note 8 back to Auckland to hopefully get this sorted. I feel like it's a toss of the dice as I'm pretty sure it's a manufacturing issue and nothing to do with the folks doing the repair work. Will send my phone out tomorrow and hopefully get it back by Friday with no further issues.