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28 posts

Geek


Topic # 242321 22-Oct-2018 09:02
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My grandson gave me his old Samsung Galaxy Note 4 a few moths back and I think I have wrecked it. Was working great until Saturday when I took photos then used bluetooth to transfer them on to the computer. About 1/2 hour later it switched itself off and no way would it start again. I took the battery out a few times and still nothing. In the end I left it for a few hours then tried again, and it fired up.

 

Was all good till half way through the next day when it switched off again. Eventually found on the internet about pressing volume, home and power keys. I got it to light up with the pic of a green alien (looks like it). Lots of tiny print in the top left screen and part of it said "could not do normal boot, mmc_read failed". Downloading do not turn off target. I don't have data on the phone so if it was trying to download, no idea how it could. Anyway that screen lasted ages then the phone switched itself off. Nothing seems to get it started again.

 

Any clues what on earth I have done to this? 

 


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159 posts

Master Geek
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  Reply # 2112118 22-Oct-2018 10:37
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Well it seems to have died itself originally, so best do a factory reset on it, so press and hold the following three buttons at the same time:
Volume Up key
Home key
Power key
Now the trick here is to release the keys as SOON as the boot logo shows, you then get into the recovery menu and just scroll down to factory reset using the volume keys and select using the power key, this should fix it. Just make sure you have a fully charged battery before hand.



28 posts

Geek


  Reply # 2112136 22-Oct-2018 11:12
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Sadly, no, it doesn't work.Tried a few times and held it for ages - nothing.


159 posts

Master Geek
+1 received by user: 6


  Reply # 2112138 22-Oct-2018 11:22
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Just check that you have a full battery, charge it up for a few hours, it doesn't need to turned on for the phone to charge.



28 posts

Geek


  Reply # 2112141 22-Oct-2018 11:37
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Ok will try that in case it has run out, though it was fully charged when this happened. Thanks

 

 




28 posts

Geek


  Reply # 2112162 22-Oct-2018 12:11
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It's been on the charger a few minutes and turned itself on with the screen showing same as before.

 




28 posts

Geek


  Reply # 2112163 22-Oct-2018 12:13
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Hope the photo works this time




28 posts

Geek


  Reply # 2112164 22-Oct-2018 12:13
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Hope the photo works this time


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