Sony Xperia XZ Premium Warranty Declined

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Forums › Android › Sony Xperia XZ Premium Warranty Declined - Where to now?

scottychch

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#245060 16-Jan-2019 18:46

Hi all!

Have an Sony Xperia XZ Premium
The screen started to bleed / go bad on right hand side so contacted Sony and sent it away to fonefix to be repaired under warranty.
See attached email and photo.
Phone has never been dropped.
Any ideas on my opinions now?

Linux

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#2162210 16-Jan-2019 19:38

Small claims court

John

Dial111

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#2162213 16-Jan-2019 19:41

Ask for proof the fault was caused by impact damage.

freitasm

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#2162220 16-Jan-2019 19:46

Remove email screenshot because it contains your phone's IMEI number.

Geektastic

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#2162358 16-Jan-2019 23:58

Dial111: Ask for proof the fault was caused by impact damage.

OOI how would they prove that?

Dial111

978 posts

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#2162379 17-Jan-2019 07:17

Geektastic:
Dial111: Ask for proof the fault was caused by impact damage.

OOI how would they prove that?

the same way they determined it was caused by impact damage I would assume.

sbiddle

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#2162397 17-Jan-2019 08:40

It's interesting to do a search and see several posts incl this https://talk.sonymobile.com/t5/Xperia-XZ-Premium/xz-premium-screen/td-p/1308940#gref which seems very similar to yours.

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