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23 posts

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# 250765 24-May-2019 16:00
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Hi Everyone, 


I thought I would move this here, rather than the Spark forum as I am starting to wonder if this is more an Android issue than wireless broadband. 




The problem, my phone connects to the Spark wireless broadband modem, but says "wifi connected, no internet" 




This problem sorted its self for a while with the help of the spark team here (thank you) but now seems to have come back over night. 


Things Ive tried. 


* reset the modem - (ahh hate doing that just with the setup again) 


* made sure im using Sparks DNS and not the public google one 


*resent the android network settings and also rebooted the phone


Things that are working fine 




* Amazon Alexa


* Laptop




Things that have died, a Android 9 (pie) phone and a Morepork IP Camera 




Any ideas, on what might be going on ?, I d wonder if it might be something network related but im not sure as the phone connects to a vodafone wifi hotspot that i have only as a back up with no issue.




Thanks for any help 





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  # 2244820 24-May-2019 16:45
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I have had similar symptoms when my DHCP server was playing up. Wifi connected devices weren't getting an ip as they were timing out waiting for a response so ended up connected to the wifi with no IP so no internet.




Try setting a static IP and see if that helps

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  # 2244892 24-May-2019 17:24
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Thank you :), was kind of looking at that as a last resort, ive set the DHCP to expire its hold on the IP address after 24hrs (if thats the right way to say it :) so i kind of hope it will get back to normal over night, 


If not i may have to look at a static IP, kind of odd that it only seems to be android, a Win10 laptop is having no problems ... 






Mr Snotty
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  # 2244897 24-May-2019 17:37
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How many devices have you got?


There is a limitation of 16 devices per channel with the HG659 that Spark provide.

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  # 2244908 24-May-2019 18:00
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Averages between 6 - 9 (its interesting to watch what infact does connect where it lists when on the modem admin page, i spent some time today (not long as it was nice weather) making sure all were legit :) and yep they were. 


The odd one out is the Morepork camera, otherwise its only android that has a problem, its more getting me curious than anything else why it died last night after we got it back up and sorted (my post on the spark forum a few weeks back) 





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  # 2245109 25-May-2019 06:23
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ok fixed it lol .... but with a full reset on the modem, was trying to avoid this as its what i did last time also in the end. 


Touch wood, it will behave now :) 

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