Nokia 9 PureView - I bought one!

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newdey

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#250779 24-May-2019 22:16

Just been to the retailer and purchased a Nokia 9 PureView. Real excitement to unpack the phone and insert the SIM card. Needed to update the phone software with a 250 MB download. Managed to make one phone call but now I can't make or receive calls. Been through all the settings and there is nothing obvious. Able to send and receive txts. I think this phone has a problem.

I note that the phones are imported by Spark and I'm using a Vodafone SIM. The retailer assures me the phone is not locked, but I'm not sure. Don't buy a Nokia 9 until this is sorted. Back to the store tomorrow.

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BDFL - Memuneh
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#2245075 24-May-2019 22:43

I have a Nokia 9 Pureview and noticed really poor performance on Vodafone. At some point it will complete fail to reconnect to network. It will also fail at call setup - I suspect it has problems dropping from 4G to 3G to negotiate voice calls. I would not recommend it for use with a Vodafone SIM.

itxtme

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#2245191 25-May-2019 10:05

Yep got one here, not working on Vodafone and there were long delays getting ported to Spark (ported yesterday 5 days later than scheduled). You will have to swap to Skinny or Spark. As an aside, watch a few videos on youtube showing you how to make the most of the camera array, some pretty good outputs when you know what you are doing :D

freitasm

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#2245281 25-May-2019 11:38

The only way for it to currently work on Vodafone is if you change the default connection type from 4G to 3G. This is because all voice calls are established over 3G and the phone needs to switch from 4G to 3G for the call setup to work. If this doesn't work then the caller hear a "Your call failed" - I was caught on this and couldn't make or receive calls.

I mentioned this to Nokia directly.

Copying @johnr because he is gonna laugh on this.

NikT

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#2245322 25-May-2019 12:17

freitasm:

The only way for it to currently work on Vodafone is if you change the default connection type from 4G to 3G. This is because all voice calls are established over 3G and the phone needs to switch from 4G to 3G for the call setup to work. If this doesn't work then the caller hear a "Your call failed" - I was caught on this and couldn't make or receive calls.

I mentioned this to Nokia directly.

Copying @johnr because he is gonna laugh on this.

Oh wow it's this old chestnut again, the same style of issue that was present in several Snapdragon 835 devices in 2017 (Razer Phone 1, Mi Mix 2 etc), although those experienced this issue on Spark, not Voda. Somehow the handset does not recognise the signal from the tower to trigger CSFB (circuit-switched fallback) and drop from 4G to 3G to receive the call. Surprised to see this crop up again, would have expected better from a locally tested and certified device.

I'm sure it can and will be fixed with an OTA update, but who knows when.

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#2245324 25-May-2019 12:22

Oh make @linux instead of @johnr

newdey

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#2245329 25-May-2019 12:29

A big vote of thanks to Memuneh. That has resolved my problem! I live in the country and the best coverage is from Vodafone and changing network is not really an option. Now I can move on to exploring how that camera performs. I'll report back in a few days.

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#2245362 25-May-2019 12:53

Just a shame you won't have 4G data speeds on the phone. Unless there's a fix for this.

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#2245383 25-May-2019 14:02

This is why not all handset software is not created the same!

freitasm

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#2246441 27-May-2019 13:00

I am told a fix for this is undergoing testing at the moment.

newdey

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#2264657 25-Jun-2019 21:14

The problem with the Nokia 9 Pureview on the Vodafone network continues. It will operate on 3G only and will not switch to 4G when it is available. Nokia don't seem to accept that this is their problem. They are suggesting that it is something I have loaded on the phone that is the cause. I have explained that this problem became evident before I had loaded anything on the phone but still they refuse to accept responsibility. You have been warned. If this is going to be a problem for you, don't buy one!

I promised to provide some feedback on the camera. The weather hasn't been up to much and so it has taken a while to give it a proper trial. The results are good. The images are intense as you would expect from an HDR image. The colours are true without banding at the margins. The blacks are very dense. So, on the image quality side I'm happy.

There are a lot of features that I haven't yet given a good try yet but what I have found is all very good.

There is one issue that I need to highlight. This phone has glass on both faces and that makes it slippery. This is not normally a problem. In fact, I like that when you put it in your pocket it slips right to the bottom where it will be secure. However, when you are holding the phone wanting to get the best angle for a photo, this becomes a problem. I have nearly dropped the phone a few times. This detracts from the pleasure of using the phone a little.

freitasm

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#2264659 25-Jun-2019 21:15

Have you had any OS update on this phone since you bought it?

pootie

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#2277688 16-Jul-2019 11:50

An update for Nokia 9 was released today. July security patch, and looks to have fixed the issue where calls weren't coming through on Voda with 4G enabled.

newdey

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#2280780 21-Jul-2019 15:33

The latest "security" update has resolved the issue with the phone on the Voda network. I'm just a bit pi**ed that neither Nokia NZ or Nokia HQ would admit to me that there was a problem. Above all else I appreciate honesty.

I'm now enjoying the phone and it still seems to me to represent good value for money. As I reported previously the photos taken are generally better than you would expect from a phone camera.