How do you update a payment card in the Samsung system?

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Geektastic

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#277295 6-Oct-2020 15:15

I’m probably being dim.

We have a new Samsung TV. I wanted to subscribe to something and the card on file was replaced a while ago due to fraud.

I cannot find any way of adding a new card that does not involve using a Samsung mobile device, which I haven’t had for about 6 months.

Can anyone direct me to the correct place?!

Linux

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#2580142 6-Oct-2020 15:47

https://www.samsung.com/nz/info/contactus/

Oh look live chat help :)

Geektastic

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#2580149 6-Oct-2020 16:08

Tried that. Got no answer. The csr didn’t know.

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#2580159 6-Oct-2020 16:30

Geektastic: Tried that. Got no answer. The csr didn’t know.

Well then request a job and get it escalated in Samsung

littlehead

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#2580167 6-Oct-2020 16:39

Can you sign in at https://account.samsung.com/membership/auth/sign-in and change your details there? An old FAQ here says to sign in to "Apps" on your PC but it's all one thing under Samsung account now i think.

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#2580248 6-Oct-2020 19:28

littlehead:
Can you sign in at https://account.samsung.com/membership/auth/sign-in and change your details there? An old FAQ here says to sign in to "Apps" on your PC but it's all one thing under Samsung account now i think.

I can log in there, yes, but there’s no access to payment systems.