Disney+ on OPPO smartphone: Error 39

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freitasm

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#281225 6-Feb-2021 12:48

Has anyone else had problems trying to play Disney+ content with the app on an OPPO smartphone?

The app on daughter's device is getting Error 39 when trying to play anything - on my Huawei P30 Pro, same network, it plays just fine.

I suspect it's DRM-related... Any other insight?

l43a2

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#2648656 6-Feb-2021 13:20

its possible that the device hasn't paid for the widevine licences.

freitasm

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#2648664 6-Feb-2021 13:24

Yes, thought that. Any way to test?

l43a2

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#2648667 6-Feb-2021 13:37

the easiest way to test is to try on other HD content, from Amazon or Netflix

GregV

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#2648745 6-Feb-2021 17:24

Oppo A72, able to play content using the app without issue

freitasm

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#2649553 8-Feb-2021 16:46

Thanks for the suggestion - just tested with Netflix and it plays fine. Just Disney+ not working with the Error 39 message.

gzt

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#2649638 8-Feb-2021 18:51

This page explains a similar issue and points to an app to enable the required support level:

https://www.xda-developers.com/restore-widevine-l1-drm-oppo-find-x2-pro-hd-netflix-amazon-prime-video/

Maybe this will provide some status info.

gzt

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#2649645 8-Feb-2021 18:55

This page links to a widevine status level app:

https://trenovision.com/what-is-widevine-drm-explained-l1-l2-l3

Edit: maybe not. There's a couple of apps called DRM Info or similar.

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