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Forums › Android › Disney+ on OPPO smartphone: Error 39
freitasm

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#281225 6-Feb-2021 12:48
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Has anyone else had problems trying to play Disney+ content with the app on an OPPO smartphone?

 

The app on daughter's device is getting Error 39 when trying to play anything - on my Huawei P30 Pro, same network, it plays just fine.

 

I suspect it's DRM-related... Any other insight?  




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l43a2
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  #2648656 6-Feb-2021 13:20
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its possible that the device hasn't paid for the widevine licences.







freitasm

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  #2648664 6-Feb-2021 13:24
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Yes, thought that. Any way to test?




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  #2648667 6-Feb-2021 13:37
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the easiest way to test is to try on other HD content, from Amazon or Netflix

 

 







GregV
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  #2648745 6-Feb-2021 17:24
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Oppo A72, able to play content using the app without issue

freitasm

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  #2649553 8-Feb-2021 16:46
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Thanks for the suggestion - just tested with Netflix and it plays fine. Just Disney+ not working with the Error 39 message.




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gzt

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  #2649638 8-Feb-2021 18:51
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This page explains a similar issue and points to an app to enable the required support level:

https://www.xda-developers.com/restore-widevine-l1-drm-oppo-find-x2-pro-hd-netflix-amazon-prime-video/

Maybe this will provide some status info.

HP

 
 
 
 

Shop now for HP laptops and other devices (affiliate link).

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  #2649645 8-Feb-2021 18:55
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This page links to a widevine status level app:

https://trenovision.com/what-is-widevine-drm-explained-l1-l2-l3

Edit: maybe not. There's a couple of apps called DRM Info or similar.

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