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granada29

57 posts

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#282683 5-Mar-2021 22:47
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As the subject says my phone does not receive emergency alerts.

 

I phoned the Samsung call centre and had a useless conversation that went nowhere because I would not give them remote access to my phone.

 

I then tried the Samsung online chat. This was a much better conversation, but the upshot was that the phone is too old to receive the broadcasts. There is no setting on the phone to enable/disable the service.It is running Android 6.0.1

 

The phone is around 5 years old, sold to me by Vodafone NZ - not a modern phone, but surely not too old for the emergency service. I wonder what percentage of people are in this situation and how effective the broadcast really is.


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  #2668627 5-Mar-2021 23:03
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That just doesn't sound right as the J5 is listed as being compatible on this list - https://getready.govt.nz/prepared/stay-informed/emergency-mobile-alert/capable-phones/

 

My other half has a J4 and her phone received the alert okay.




granada29

57 posts

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  #2668628 5-Mar-2021 23:08
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allan:

 

That just doesn't sound right as the J5 is listed as being compatible on this list - https://getready.govt.nz/prepared/stay-informed/emergency-mobile-alert/capable-phones/

 

 

Yes - I had seen that list as well. I agree that it doesn't seem to be right but Samsung were no help at all.


MaxineN
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  #2668630 5-Mar-2021 23:32
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Is your telco still Vodafone? Where were you when the alerts were going off at around 7-11AM? Might pay to talk to Vodafone about this.





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granada29

57 posts

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  #2668651 6-Mar-2021 06:25
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My telco is still Vodafone. I have talked to them in the past about it - they told me to call Samsung. I was at home when the alerts were sent yesterday where my partners iPhone had no trouble receiving them (also Vodafone).


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  #2668685 6-Mar-2021 10:13
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So do you receive any emergency alerts (ie any of the many Covid ones sent over the past year) or just not the ones that went out yesterday?

 

There have been a lot of people complaining about not receiving alerts yesterday, and many of those people didn't seem to understand that they were not in a location where they should have received it. Many where very targeted geolocated notifications that only went to handsets in places were people needed to be warned.

 

 


granada29

57 posts

Master Geek


  #2668738 6-Mar-2021 10:27
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This phone (Samsung J5-200y) has never received an emergency broadcast of any type. My partner's iPhone receives them every time, at this location. Hers received all the broadcasts relevant to our area yesterday.


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