Cant add email account

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#286059 2-Jun-2021 20:19

So I gave my wife my old Huawei P10 Lite phone (up to date as much as it can be), which I've been using for a few years with no issue. Today she tried setting up her email accounts in the outlook app.

Gmail, O365, IMAP.

Gmail and O365 setup fine. The IMAP one fails.

It either gives an error saying the server timed out or gives an error at the initial email address screen saying "This account cannot be added right now".

Does this on wifi and mobile data.

Any ideas ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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zocster

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#2717441 2-Jun-2021 20:23

any particular imap account? may need to create app password?

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#2717463 2-Jun-2021 21:03

Its an account on my domain, so no, no app password etc - just a standard system. Setup my account on my Samsung no issues.

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#2717466 2-Jun-2021 21:16

Probably related https://support.google.com/accounts/answer/6010255?hl=en

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#2717474 2-Jun-2021 22:08

Its not a Google related account. Its held by OpenHost using their servers.

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#2720500 8-Jun-2021 07:01

This is ongoing........

Tried Outlook (Android) on my phone and wifes. Both fail with same errors for my domain IMAP accounts. Yet any O365/Gmail accounts setup happily.

Same with the in-built emails apps.

Thought maybe its my mail provider blocking my IP for some weird reason - so installed Thunderbird on my desktop - works fine.

I've had my domain email setup on my phone for a few weeks (new phone), and its running fine.

Its really ****ing me off now :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#2720501 8-Jun-2021 07:05

Are you trying to use secured connection to the IMAP ( port 993)?

If so does it work with non secured?

Clint

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#2720504 8-Jun-2021 07:14

clinty: Are you trying to use secured connection to the IMAP ( port 993)?

If so does it work with non secured?

Clint

No, always used 143/25.

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#2735496 27-Jun-2021 21:01

I've been trying Outlook again as I want to move away from 3rd party email software. Outlook has vastly improved over the last 6 months, heck we can even change & update contact details. But it is still a bit ropey, they obviously don't spend a lot of time on the Android interface.

I had the same issue, as with the OP I use an Openhost account. Was ready to give up when I went through the myriad of alternative settings on the Openhost help page. I finally found the following will work for POP retrieval and sending, IMAP may be similar. POP and IMAP Email Settings for Openhost

Note you may need to check with Openhost on your linuxplesk number. Entering my own domain does NOT work. Not all of the following is entered in the Outlook for Android app, I just include it for completeness.

Incoming mail

Username:

Password:

Remember PW: Yes

Server: linuxplesk8.openhost.net.nz

Port: 995

Yes – This server requires an encrypted connection (SSl/TSL)

No – Require logon using Secure Password Authentication

Outgoing Server

Server: linuxplesk8.openhost.net.nz

Port: 587 (On Outlook Android use 465.)

Encryption method: STARTTLS

Server timeouts

No – Require logon using Secure Password Authentication

Yes – My outgoing (SMTP) server requires authentication

Yes – Use same settings as incoming mail server

No – Log on using user name and password

No – Log on to incoming server before sending mail.

Nokia 6110, 6210, 6234, Sony Ericsson XPERIA X1, Huawei Ideos X5 (Windows Mobile), Samsung Galaxy SIII, LG G4, OnePlus 5, iPhone Xs Max (briefly), S21 Ultra. And I thought I hadn't had many phones - but the first one around 1997.

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#2735593 28-Jun-2021 07:43

Yeah I got it going in the end (meant to update this) - for some reason Openhosts system now refuses to let Android (at least) connect via 143/25. Forced SSL and it worked. Yet they still advertise 143/25 and it works on Windows....... meh, moving soon anyway.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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