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Deals647483

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#288661 15-Jul-2021 15:12
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Hello I took my phone in for repairs under super cover (yes I'm aware I should have been covered by cga) .

They have offered me the price of the original phone as a direct credit payment ($600) instead of repairing or offering a replacement, is this the best offer I'll get from the warrenty or how should I plan out my response to get a better outcome out of this situation?

It is already an old model xz2c and Sony no longer sells in NZ

Thank you🥰

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alasta
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  #2744664 15-Jul-2021 15:59
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So you are getting a full refund for a device that you have, I assume, used for a period of time? What more were you expecting?


Deals647483

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  #2744667 15-Jul-2021 16:08
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alasta:

So you are getting a full refund for a device that you have, I assume, used for a period of time? What more were you expecting?



I was just wondering because of the chipset of the phone, I'm not going to be able to buy a 2021 equivalent with $600.

Usually what would have happened is they give you the current model of said phone e.g S9 to s21 if a repair isn't possible.

Because Sony phones are no longer in nz, could I ask for the price of the equivalent Sony phone overseas or even a more representative value of a phone with similar specs?



EDIT: there's only an accept or decline option so I don't know what'd happen if I declined the current offer and asked for a phone offer. Really foreign with the rights or how the process goes. I wouldn't want to be left in a situation where they'd just give the phone and warrenty money back if I declined the offer etc.

alasta
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  #2744685 15-Jul-2021 16:42
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I assume 'super cover' is an extended warranty plan, so you need to read the terms and conditions to determine what you are entitled to.




antonknee
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  #2744717 15-Jul-2021 18:47
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Uhhh no. Supercover doesn’t entitle you to an upgrade eg S9 to S21 - only a replacement product with nearest compatible/equivalent features and benefits, which on an old smartphone (even a flagship) would likely not be the latest and greatest. Or a Noel Leeming gift card to the value of that equivalent product. 

 

So a cash settlement equal to the retail value is probably quite a good offer. 


Deals647483

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  #2744878 15-Jul-2021 22:54
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Thanks guys, yes I understand getting $600 back is already a very good deal.

However I just wanted to hear from other people's experience what other options could I have expected if I declined the offer, I just wanted to know what was ahead in the negotiation process without potentially jeopardizing my current offer since this is such a foreign area for me.

Thanks guys. I'll just call them tomorrow.

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