Unable to Sign into MS teams on Android?

Forums › Android › Unable to Sign into MS teams on Android?

wickedlolipoo

45 posts

Geek
+1 received by user: 10

#306924 4-Sep-2023 15:26

Recently I've been unable to log into my personal MS teams account on both my tablet and mobile.

It keeps saying " there was a problem with the network . Try signing in again".

I can however sign into it using both my laptop and PC.

I've tried uninstalling the app and I've tried a different wifi network or mobile connection.

If i sign into MS teams under my company account and then adding a personal account on a PC then that works.
I can add my company account on my mobile but if I add my personal I get the same error.

Anyone else have this issue?

shanes

270 posts

Ultimate Geek
+1 received by user: 84

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#3123585 4-Sep-2023 15:35

There's an MS advisory about this.

Edit: actually a bit different to your description, but does show there is something going on related to signing into Teams from Android.

MattEast

277 posts

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+1 received by user: 95

Trusted

#3123594 4-Sep-2023 15:42

That sounds like a feature, not a bug😂

Matt East

RunningMan

9184 posts

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#3123596 4-Sep-2023 15:46

Not from a 2degrees connection is it?

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306886

Linux

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#3123605 4-Sep-2023 17:12

@wickedlolipoo Are you a 2degrees fibre customer? Try over mobile data and see if it works

timmmay

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#3123607 4-Sep-2023 17:16

I seem fine logging into Teams on my Android phone on 2degrees fiber... not very helpful really but thought I'd let you know it works for some.

wickedlolipoo

45 posts

Geek
+1 received by user: 10

#3123608 4-Sep-2023 17:19

Linux:
@wickedlolipoo Are you a 2degrees fibre customer? Try over mobile data and see if it works

Hi, I'm on spark mobile and internet

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Linux

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#3123609 4-Sep-2023 17:20

timmmay:

I seem fine logging into Teams on my Android phone on 2degrees fiber... not very helpful really but thought I'd let you know it works for some.

@timmmay Are you having issues with messages on Teams when connected to fibre? (fail to send)

Have you got IPv6 enabled?

wickedlolipoo

45 posts

Geek
+1 received by user: 10

#3123612 4-Sep-2023 17:26

Linux:
@wickedlolipoo Are you a 2degrees fibre customer? Try over mobile data and see if it works

I tried this but that doesn't work but it seems fine on Windows Devices

Linux

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#3123614 4-Sep-2023 17:28

wickedlolipoo:
Linux:

@wickedlolipoo Are you a 2degrees fibre customer? Try over mobile data and see if it works

I tried this but that doesn't work but it seems fine on Windows Devices

As you are not a 2degrees fibre customer ignore me :)

timmmay

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#3123625 4-Sep-2023 18:05

Linux:
timmmay:

I seem fine logging into Teams on my Android phone on 2degrees fiber... not very helpful really but thought I'd let you know it works for some.

@timmmay Are you having issues with messages on Teams when connected to fibre? (fail to send)

Have you got IPv6 enabled?

Yes to IPv6. No problems on Android or Windows, teams works perfectly.

I have a static IP4 / 6 on 2deg.

MadEngineer

4591 posts

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#3123929 5-Sep-2023 18:47

Can you sign in to office.com on the phone’s default browser? Do you have private mode turned off in said browser? Have you correctly set 2FA?

You're not on Atlantis anymore, Duncan Idaho.

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wickedlolipoo

45 posts

Geek
+1 received by user: 10

#3123932 5-Sep-2023 19:09

MadEngineer: Can you sign in to office.com on the phone’s default browser? Do you have private mode turned off in said browser? Have you correctly set 2FA?

I can sign in using the phone browser onto office 365 just not the teams app.
I don't have 2FA setup