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4 posts

Wannabe Geek

#310629 7-Nov-2023 16:43
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I need help as everytime my daughter tries to ring me she can't get through.  


When she rings me my phone does not ring.  I only know she has rung when I check my "Recents" in the Phone area.


Her name has a blocked icon beside it.  But when I check my settings she is not blocked.


I was on the phone to Samsung help for around an hour and she said she had disabled my Voice mail as she thought that was the problem, but it has not worked.


She also tried lots of other things, none of which worked.  My phone is a Samsung Galaxy A03.


This  is a screen shot of the "Recents" place.


It shows the circle with the line through it and when I click on her name it says  "blocked call"  but when I go to the Blocking place in the phone settings area she is not showing blocked there.


I'm hoping someone will be able to help me.


Thank you.



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BDFL - Memuneh
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  #3157066 7-Nov-2023 16:56
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If you go to Phone | Settings | Block Number | Block Spam and scam calls you have the option to turn a third-party service off. Have you tried that?

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4 posts

Wannabe Geek

  #3157069 7-Nov-2023 17:02
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No, I haven't, trying it now.  Can't find it following those steps.


I went to my main phone settings, on home screen, swiped down then clicked on the "gear icon top right and there is no Spam heading there.


4 posts

Wannabe Geek

  #3157070 7-Nov-2023 17:06
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I did a search and found it and turned it off.  Hopefully that works.


Thank you for your help, appreciate it.

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Ultimate Geek

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  #3157078 7-Nov-2023 17:22
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Just doing the obvious sanity check:  Do you have anything at all listed under "Blocked Numbers"?

It might not show up as a name, but as a phone number (and you might not actually recognise it as being hers)




4 posts

Wannabe Geek

  #3157521 9-Nov-2023 10:19
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Unfortunately that didn't work.


I went in to our local Spark store yesterday and the assistance deleted my daughters contact from my phone, then added it back in again


So far this looks like it has worked


Thankyou for your suggestion though, kind regards.

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