Samsung AO4 water damage?

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Stu1

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#310630 7-Nov-2023 17:10

I brought my son an Samsung A04 in January. It’s in a case basically looks new. Recently it’s just turned off and not restarted . There is a hard reset function and it normally comes back to life. Last week had the same problem, this time couldn’t get it started . The phone was sent to Samsung they have declined the claim as water damage. I have attached their pic where is it damaged? .

img]https://cdn.geekzone.co.nz/imagessubs/f08b8dcec92ececf6c773544a75f15f5.jpg[/img]

scottjpalmer

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#3157081 7-Nov-2023 17:52

All the light green on the chip top left looks like corrosion to me

Jase2985

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#3157082 7-Nov-2023 17:52

looks like there has been something in there, you can see traces of it in places.

where it is damaged, who knows, water gets in and when power is applied components short out and you would have no idea from the outside.

Was it actually dropped in water or anything like that?

Stu1

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#3157103 7-Nov-2023 18:27

Jase2985:
looks like there has been something in there, you can see traces of it in places.

where it is damaged, who knows, water gets in and when power is applied components short out and you would have no idea from the outside.

Was it actually dropped in water or anything like that?

It hasn’t been dropped only thing is that it gets handed in everyday into a phone box at school could be water from another phone in there

Stu1

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#3157104 7-Nov-2023 18:28

scottjpalmer: All the light green on the chip top left looks like corrosion to me

Thanks I wasnt sure what to even look at, Noel lemmings emailed the pic today , $323 to fix cheaper to buy a new phone