Is anyone having notification problem with Outlook app on Samsung S23 Ultra recently?

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jackyleunght2002

392 posts

Ultimate Geek

#311594 29-Jan-2024 20:37

Hello

I think the latest outlook app has upset the email notification on my Samsung S23 Ultra.

The notification will not come at all. After I have press my pin number, the outlook will notify me that I got an email?

is it a sync issue or is it the sleep mode on notification...

thanks

Jacky

freitasm

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#3188247 29-Jan-2024 22:00

Have you configured notifications to show on the lock screen at all?

jackyleunght2002

392 posts

Ultimate Geek

#3188265 29-Jan-2024 23:31

freitasm:

Have you configured notifications to show on the lock screen at all?

Yes, I am assuming yes

1 hour ago, while my phone was on lock mode, do a couple of test messages, and I received the messages.

now, 1 hour later, at 11.27, nothing shows up again... either I enter the pin to unlock the screen, the message will show up or I will press the outlook app, the message will be there.

is it something to do with sleep mode on one of the settings?

thanks

jacky

heavenlywild

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#3188269 29-Jan-2024 23:59

Have you accidentally put Outlook into deep sleep mode? Take a look at those settings.

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jackyleunght2002

392 posts

Ultimate Geek

#3188277 30-Jan-2024 08:11

heavenlywild:

Have you accidentally put Outlook into deep sleep mode? Take a look at those settings.

Hello @heavenlywild

No, I have switch that thing off.

maybe is it their server issue?

Jacky

jackyleunght2002

392 posts

Ultimate Geek

#3188278 30-Jan-2024 08:12

jackyleunght2002:

freitasm:

Have you configured notifications to show on the lock screen at all?

Yes, I am assuming yes

1 hour ago, while my phone was on lock mode, do a couple of test messages, and I received the messages.

now, 1 hour later, at 11.27, nothing shows up again... either I enter the pin to unlock the screen, the message will show up or I will press the outlook app, the message will be there.

is it something to do with sleep mode on one of the settings?

thanks

jacky

test 5 messages in 10 minutes sequences, it is working responding.

let's see what happens after 1 hour later.

Jacky

jackyleunght2002

392 posts

Ultimate Geek

#3188744 31-Jan-2024 09:31

Hello All

I think it is back to normal again!!!

maybe they have some server issue at the background, looking at the google news - microsoft team have been out of action for 3 days with the US users? maybe some random affected user on outlook, lol

thank you all

Jacky

halper86

547 posts

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#3188813 31-Jan-2024 12:36

Been fine for me over the last couple of days with Exchange work email.

Ironically also had a few emails about not updating Teams either! I wonder if IST saw it coming lol