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xpd

xpd

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#311754 12-Feb-2024 10:12
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Hi all,

 

I have a Samsung S20FE that has been returned to me by an old staff member, but they've not factory reset it, so can't use the thing for another staff member. Does anyone have one of those unlock tool subscriptions they could use on this for me ? 

 

Thanks :)

 

 





XPD / Gavin

 

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Stu

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  #3194309 12-Feb-2024 13:05
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Try plugging it in to a PC, then press and hold the Volume Up key and then press and hold the Power key. When you see the Android logo, let the keys go. That should get you into the recovery menu.




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xpd

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  #3194367 12-Feb-2024 15:28
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Done that, but its locked via the Google account - similar to Apples. Can factory reset, but still wants last owners details to be setup.

 

 





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CYaBro
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  #3194375 12-Feb-2024 16:05
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Did the old staff member use their personal email account?




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xpd

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  #3194376 12-Feb-2024 16:07
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CYaBro: Did the old staff member use their personal email account?

 

Appears so, tried resetting using their work account and nothing arrived.

 

 





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Stu

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  #3194394 12-Feb-2024 17:25
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I think you'll need to contact the ex-staffer, or send them the bill for a new phone 🤣




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