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johnsd

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#321547 28-Aug-2025 08:37
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I have recently purchased a Motorola G85 5G after researching that it would support streaming to my hearing aids. After much fiddling it does not seem to support this.There is supposed to be an item in the menu to add hearing devices but it is missing. I could have taken the phone back because this is one of the things I said I needed, but I have invested too much time in setting everything up, so have decided not to do so.

 

I do have a ConnectClip to steam with but was hoping to stream directly to avoid having to charge the ConnectClip battery often.

 

Am I missing something here or is it possible to get direct streaming working?

 

 

 

Thanks!

 

 


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djtOtago
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  #3408034 28-Aug-2025 09:15
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It should be as simple as connecting a new Bluetooth device to the phone. 

When trying to add a new Bluetooth device to your phone, does your hearing aid show up?

 

Edit: If your hearing aids have an app available, you may need to have it installed and do the pairing via the app.




johnsd

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  #3408061 28-Aug-2025 11:30
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Thanks for the reply. When pairing new Bluetooth devices the hearing aids do show up. I disconnected and paired via the device app, but no streaming is happening. 

 

Streaming will happen via the ConnectClip 1.1. So I disconnected the ConnectClip from Bluetooth and reconnected the hearing aids via the app, but still no go.


allan
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  #3408172 28-Aug-2025 15:41
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I'm guessing you have Oticon hearing aids if you are using a ConnectClip. I'm also using Oticon and a ConnectClip and was thinking when I upgraded my mobile phone earlier this year to a Galaxy A56 which supported ASHA that I would be able to dispense with using the ConnectClip. However, similar to you, while the phone sees the hearing aids, it won't actually connect and I get a message "An app is needed to use this device".

 

I subsequently discovered the https://www.oticon.com/support/compatibility page at Oticon, which confirmed only the ConnectClip supports streaming with my combination of phone and hearing aid model. The ConnectClip does have the advantage of supporting streaming from other devices of course - TV, laptop, etc. 




johnsd

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  #3408359 28-Aug-2025 22:52
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Thanks for that. According to that web site my phone and hearing aids have to use ConnectClip. A pity since I was hoping to avoid the inconvenience including charging the device.


shermanp
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  #3408364 29-Aug-2025 06:43
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Are you using the Oticon Opn by any chance? That does not support ASHA.

 

I think the first Oticon hearing aids to support ASHA were the More series.


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