Samsung Kies refuses to work

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tardtasticx

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#76742 5-Feb-2011 19:39

I connect my Samsung Galaxy 3 (I5800) to my laptop via USB, phone gives me the connection options, I choose Samsung Kies, phone says initializing. Computer recognizes phone, and says connecting. Both sit in the same state for a few minutes then the phone says connected, but computer says connecting still. I'm unable to do anything. I've disabled my 3rd party launcher and everything, still it does not work. What would you recommend I do?

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#435738 5-Feb-2011 20:06

tardtasticx: I connect my Samsung Galaxy 3 (I5800) to my laptop via USB, phone gives me the connection options, I choose Samsung Kies, phone says initializing. Computer recognizes phone, and says connecting. Both sit in the same state for a few minutes then the phone says connected, but computer says connecting still. I'm unable to do anything. I've disabled my 3rd party launcher and everything, still it does not work. What would you recommend I do?

Make sure you have Kies selected in your phone's USB options.
HTH.

Cheers,
R2D2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

tardtasticx

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#435739 5-Feb-2011 20:08

ArtooDetoo:
tardtasticx: I connect my Samsung Galaxy 3 (I5800) to my laptop via USB, phone gives me the connection options, I choose Samsung Kies, phone says initializing. Computer recognizes phone, and says connecting. Both sit in the same state for a few minutes then the phone says connected, but computer says connecting still. I'm unable to do anything. I've disabled my 3rd party launcher and everything, still it does not work. What would you recommend I do?

Make sure you have Kies selected in your phone's USB options.
HTH.

Cheers,
R2D2

Tried that, same result

ArtooDetoo

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#435741 5-Feb-2011 20:19

tardtasticx:
ArtooDetoo:
tardtasticx: I connect my Samsung Galaxy 3 (I5800) to my laptop via USB, phone gives me the connection options, I choose Samsung Kies, phone says initializing. Computer recognizes phone, and says connecting. Both sit in the same state for a few minutes then the phone says connected, but computer says connecting still. I'm unable to do anything. I've disabled my 3rd party launcher and everything, still it does not work. What would you recommend I do?

Make sure you have Kies selected in your phone's USB options.
HTH.

Cheers,
R2D2

Tried that, same result?

OK. That's all I've got, sorry.

Cheers,
R2D2

Galaxy S has gone to its new owner. HTC Sensation has gone to its new
owner. Galaxy S3 has gone to its new owner. Now using Galaxy Note 3. Skipping Note 4 I think...

kiwijunglist

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#435765 5-Feb-2011 22:28

click top left corner, choose driver recovery +/- restart computer

HTPC / Home automation (home assistant) enthusiast.

tardtasticx

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#435770 5-Feb-2011 22:55

kiwijunglist: click top left corner, choose driver recovery +/- restart computer

What version Kies is that on? I'm on 2.0, the latest one from samsungs website

Gadgetcity

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#435797 6-Feb-2011 08:52

Remove your microSD card and try again. It stops the MTP driver from taking forever if you have lots of music on your card.

I also had to do a driver re-install after switching to V2 of Kies. It feels like a backward step to me compared to v1.5.

old3eyes

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#435808 6-Feb-2011 09:32

This happened to one our guys at work. The only way he sorted it was to default his fone and then it worked OK..

Regards,

Old3eyes

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kiwijunglist

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#435831 6-Feb-2011 10:37

click on the little arrow in the top left corner then choose driver recovery

HTPC / Home automation (home assistant) enthusiast.

kiwijunglist

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#435833 6-Feb-2011 10:41

also another potential problem with kies is incompatible file names present (?filenames over a certain length or something like that) on either the external or internal sd card, if you do a google search for this you can find the fix (assuming above step doesn't fix your problem)

HTPC / Home automation (home assistant) enthusiast.

tardtasticx

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#435864 6-Feb-2011 13:24

I removed the SD card (unmounted first then took it out physically) and my phone says it needs an SD card inserted before I can use Kies. I also uninstalled Kies and reinstalled it then installed the drivers. Still no change

kiwijunglist

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#435878 6-Feb-2011 14:21

kies requires internal sd card try the file names fix on the internal drive

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Linuxluver

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#435894 6-Feb-2011 15:19

tardtasticx: I connect my Samsung Galaxy 3 (I5800) to my laptop via USB, phone gives me the connection options, I choose Samsung Kies, phone says initializing. Computer recognizes phone, and says connecting. Both sit in the same state for a few minutes then the phone says connected, but computer says connecting still. I'm unable to do anything. I've disabled my 3rd party launcher and everything, still it does not work. What would you recommend I do?

There was an issue with Kies not talking to phones if it saw files on the with an extension longer than 16 characters.

That is a filename extension.....not the whole file name.

But that was a Kies v1.5-ish.

If v2.0 isn't working for you (I've heard some people have trouble with it), try the latest version of 1.5.

This is Samsung's achilles heel, to be honest. A Nexus one or Nexus S just update OTA - no hassles. This windows-based USB "maybe it'll work" crap is well past its best-before date.

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kiwijunglist

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#435909 6-Feb-2011 16:16

another fix is to delete all the samsung related drivers using device manager, then reboot pc + phone, then plug phone into computer and let windows auto install new drivers, this method worked for me once in the past too.

HTPC / Home automation (home assistant) enthusiast.

tardtasticx

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#447610 11-Mar-2011 16:18

Called Samsung. They told me that it was iTunes causing this issue, and the only way to get it to work is to uninstall iTunes. :/

lokhor

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#447647 11-Mar-2011 18:06

Well either stop using Kies or iTunes.

Kies is pretty subpar and there are alternative tools that do everything that it does.

All comments are my own opinion, and not that of my employer unless explicitly stated.

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