touchscreen issue (unresponsive in some areas)

Forums › Android › touchscreen issue (unresponsive in some areas) - Vodafone 845

Kiwibloke007

27 posts

Geek

#80771 4-Apr-2011 11:55

Hi,

I took advantge of that Xmas Offer vodafone was offering last year and bought my partner a Vodafone 845 handset.

It has a resistive screen, so i am aware that you have to push a wee bit harder than normal in order to get a reaction to signify it has been resigistered as a key press.

However, my partner has alerted me that the screen doesn't appear to respond when some keys are pressed. Now, obviously this is an onscreen keyboard,s o what she is sying is that some parts of the screen are unresponsive.

I've tested this myself and indeed it is true. some parts of the screen don't respond at all ,even with a significant point pressure being applied. significant in this case =! excessive as the phone appears fine, no crakcs or discolouring in the LCD or anything..

Has any other vodafone 845 user encountered this?

The phone is next to useless as android relies on the screen so much. The phone was bought in early November 2010 if i recall and wasn't used until December 25th. its been fine up until about a month ago when she mentioned she was having troubles with it, from there its gotten progressively worse until I had to take notice.

what say you geekzoners? is the Consumer Gurantees act my friend? (I must go find the receipt!) I would of expected at least 12 months from any phone set.

KB.

langers1972

1039 posts

Uber Geek

#455062 4-Apr-2011 12:03

Have you tried to calibrate the screen again, try using the end of a paperclip to tap on the crosshairs instead of your finger and you'll get a much better result

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Kiwibloke007

27 posts

Geek

#455066 4-Apr-2011 12:10

Hi,

No, I have not tried that yet as i have literally only just heard of the true nature of the problem. I'll try that this evening (as well as a full reboot) to see if that has an effect.

Cheers,

KB

jonb

1739 posts

Uber Geek

Trusted

#455079 4-Apr-2011 12:38

When you do find receipt, I think all the vodafone mobiles come with at least a 12 month warranty so should be no issues returning if it is shown to be faulty.

Even if you can't find the receipt, they've not been on sale for more than a year yet so should be ok. Even your credit statement or bank statement showing the purchase I find is enough.

Kiwibloke007

27 posts

Geek

#455472 5-Apr-2011 12:07

Hi,

Thanks for the assistence. I checked the phone last night and it was pretty suspect with screen presses being detected in clearly different locations making hitting buttons a bit of a random experience.

After a clean reboot I recalibrated the screen. the first couple of times it failed (literally, the error came up saying calibration failed!) but on the third time using a phillips screw driver point as the part that touched the screen it worked.

The phone is now much better. I also found that the report of excessive force was related to end user frustration more so than anything else.

Rgds,

KB.

Olympin

3 posts

Wannabe Geek

#458530 14-Apr-2011 05:16

My 845 seems to recognize touches to the screen about 10mm below where they are placed .I cannot complete the calibration because the cross hair one has to hit at the top left corner would have me press off the screen to be recognized.
I have re booted and it doesn't make any difference only started yesterday.

Kiwibloke007

27 posts

Geek

#460825 20-Apr-2011 09:52

Hi,

I can only suggest you keep repeating the calibration process (reboot the phone perhaps first?) and use a fine phillips head screwdriver(metalic) (but not a sharp point) as the stylus.

The phone i recalibrated failed at least once before it worked again. it might be a matter of coaxing the screen back into alignment over a few steps.

Good luck.

KB