LG PC Suite with P500

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needshelp23

1 post

Wannabe Geek

#82299 27-Apr-2011 00:15

Hey there,

Just purchased the lg optimus p500 phone a month ago. I have been wanting to update the software as the phone is beginning to slow down recently. The only way to do this is through LG PC Suite IV, so i installed the software off the sd card. However, this software is failing to recognise the phone at all. Have no idea how to get the phone to be recognised on the computer. Help?

And if you have any other suggestions why the phone is slowing down, this would be much appreciated.

Klipspringer

2385 posts

Uber Geek
Inactive user

#464403 2-May-2011 10:43

Similar problem with mine...

Except I can get PC Suite to sync with the phone however when I try and do a firmware update it always fails.

My update notification app is telling me that there is new firmware available, but when I run "check phone update" from PC Suite IV I get the following error, "The update check files have not been imported from the update server or the mobile phone is not connected", other than that, I am able to sync with the phone.

This PC Suite is a load of cr@p.

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firefuze

502 posts

Ultimate Geek

#464438 2-May-2011 11:55

Download the 'LG Mobile Support Tool' available from LG here:

http://www.lg.com/nz/support/mc-support/mobile-phone-support.jsp

Run it, and select install drivers, and install the drivers for your phone model. You should then able to install new software updates if available.

nononsene

12 posts

Geek

#466870 8-May-2011 19:23

realised that MS Exchange is witin the email section on the phone so my question is invalid :) :)

login

171 posts

Master Geek

#467494 10-May-2011 12:15

The LG P500 (also called the Optimus One? for some reason) is a really nice smart phone that has has all the features of the high end Android phones for about half to a third the price, depending on what you use as the benchmark of course. About all you have to compromise on are internal memory and a slightly lower resolution screen but in practice it makes just about no difference. Also, my P500 arrived with no SD card at all, but for about $20 I purchased an 8 GB class 6 micro SD card that works really well and was a way better option than the 2 GB SD card it was supposed to contain.

Oh, and then there's the PC Suite IV software. It's limited in functionality and infuriating to use. The backup doesn't do much for me - it works but when I check the backed up file it contains nothing at all useful.

Connecting the P500 to my PC via USB seems to be hit or miss but I can now do it reliably after I discovered a way of doing it successfully:

1. First make sure you have installed the LG USB driver for the P500 - download from the LG.com web site.
2. Unlock the device if the screen lock is enabled.
3. Immediately connect the device to the PC via the supplied USB cable, or if it's already connected that's OK too.
4. On the P500 screen you should see a message asking if you want to enable USB. Accept it.

It appears to me that with the USB cable connected and USB enabled on the device I can then copy files from my PC to the P500. But I cannot see or access these files on the P500 until I disable the USB. A bit weird!.

n4

959 posts

Ultimate Geek

#467498 10-May-2011 12:22

login: It appears to me that with the USB cable connected and USB enabled on the device I can then copy files from my PC to the P500. But I cannot see or access these files on the P500 until I disable the USB. A bit weird!.

This is normal on most phones in my experience. The flash memory or SD card can only be mounted for phone use, or as a USB drive, not both at the same time.

Samsung Note20 Ultra, on 2degrees

nononsene

12 posts

Geek

#469527 16-May-2011 10:19

login: The LG P500 (also called the Optimus One? for some reason) is a really nice smart phone that has has all the features of the high end Android phones for about half to a third the price, depending on what you use as the benchmark of course. About all you have to compromise on are internal memory and a slightly lower resolution screen but in practice it makes just about no difference. Also, my P500 arrived with no SD card at all, but for about $20 I purchased an 8 GB class 6 micro SD card that works really well and was a way better option than the 2 GB SD card it was supposed to contain.

Oh, and then there's the PC Suite IV software. It's limited in functionality and infuriating to use. The backup doesn't do much for me - it works but when I check the backed up file it contains nothing at all useful.

Connecting the P500 to my PC via USB seems to be hit or miss but I can now do it reliably after I discovered a way of doing it successfully:

1. First make sure you have installed the LG USB driver for the P500 - download from the LG.com web site.
2. Unlock the device if the screen lock is enabled.
3. Immediately connect the device to the PC via the supplied USB cable, or if it's already connected that's OK too.
4. On the P500 screen you should see a message asking if you want to enable USB. Accept it.

It appears to me that with the USB cable connected and USB enabled on the device I can then copy files from my PC to the P500. But I cannot see or access these files on the P500 until I disable the USB. A bit weird!.

THANK YOU THANK YOU!!!! I dont have PC Suite, but have downloaded the USB driver from the LG Support tool and couldnt see any files on the driver, thanks again you are awesome, it works now :)