Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


dpw



808 posts

Ultimate Geek
+1 received by user: 13

Trusted

Topic # 83300 13-May-2011 22:00
Send private message

Never thought it'd happen to me but my HTC Desire's USB port is buggered. Now I cannot have data connectivity and charging is intermittent .

Has anyone had any experience sending their units back to Clove for warranty repairs? Are they fairly quick? I rang Telegistics in Auckland but they apparently only repair HTC units purchased in New Zealand. Does anyone know if there are other outfits in NZ who do warranty repairs on phones purchased overseas?

Cheers,
D. 




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

Create new topic
4649 posts

Uber Geek
+1 received by user: 470

Trusted

  Reply # 468936 13-May-2011 22:15
Send private message

I returned the first Galaxy S I got last year. I was confident it was buggered out of the box, so I simply purchased another to expedite getting my hands back on my shiny new toy. I received the new one, working fine, and shortly after got refunded the other one. Since the refund happened quite close in time to me sending it back, I presume it wouldn't have taken too long to get a replacement if I hadn't just paid for one.




Twitter: @nztechfreak
Blogs: HeadphoNZ.org


dpw



808 posts

Ultimate Geek
+1 received by user: 13

Trusted

  Reply # 468941 13-May-2011 22:28
Send private message

I'm hoping it won't be a replacement - all the new HTC Desire units have SLCD screens these days. Hopefully they can just fix it...




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

 
 
 
 


4649 posts

Uber Geek
+1 received by user: 470

Trusted

  Reply # 468944 13-May-2011 22:31
Send private message

Oh, of course you're right. I would be very unhappy to have a non-AMOLED one returned to me! Surely it can't be too bad to just replace an USB port though right?




Twitter: @nztechfreak
Blogs: HeadphoNZ.org


dpw



808 posts

Ultimate Geek
+1 received by user: 13

Trusted

  Reply # 468985 14-May-2011 08:01
Send private message

Well, you can't quite tell these days. I had an HTC Touch Cruise once with a broken mSDHC card slot - they replaced the main board! I guess that was probably easier if the card holder was soldered on... not sure...

Still, I'm amazed there are no HTC repairers in NZ who can and will repair imported phones under warranty.




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

9 posts

Wannabe Geek


  Reply # 469618 16-May-2011 13:20
Send private message

I just posted my desire back to clove this morning, it has a faulty internal speaker.  I'll let you know how it pans out.........gonna be a tough few weeks!

dpw



808 posts

Ultimate Geek
+1 received by user: 13

Trusted

  Reply # 469622 16-May-2011 13:28
Send private message

DavidDavid: I just posted my desire back to clove this morning, it has a faulty internal speaker.  I'll let you know how it pans out.........gonna be a tough few weeks!


I took for granted how much I use the Desire until I've lost it :( I haven't sent it yet since NZ Post said you need a physical address to send it to - not a PO Box. Have you got a physical address for Clove? I was also told I had to pack the battery out of the phone, and also send it with the more expensive option ($63 or something like that). Is that what you had to do too? 




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

1006 posts

Uber Geek
+1 received by user: 102


  Reply # 469627 16-May-2011 13:34
Send private message

From their site:


My product is faulty, what can I do?




If you feel that your product is not functioning correctly please follow these procedures:

1.If available take a look at the manual, read and act upon any of the help/troubleshooting tips provided.

2.Contact the manufacturer directly to discuss the problem and take note of their advice. If this does not work book it in for return with them. If it can not be booked in directly go to the next step.

3.Contact Clove Technology by phone or email or log an online return and we will provide assistance on the fault and if necessary arrange a returns authorisation.

 

9 posts

Wannabe Geek


  Reply # 469639 16-May-2011 14:09
Send private message

No problem with the PO box address, it cost $44 by international track and trace expected to take 4-6 days. Yes I had to remove the battery but was OK in the same package. Funny how you get different rules depending on which post shop you go to, I've come across this beofre...

Clove were good, I just emailed them, told them the problem and they got straight back. I think from them it goes to HTC UK to be repaired so I'm not holding my breath for a quick turnaround.

dpw



808 posts

Ultimate Geek
+1 received by user: 13

Trusted

  Reply # 469656 16-May-2011 14:49
Send private message

Funny you should say that - the lady in the ChCh Postshop I went to certainly lacked customer service skills! I will go to the local Postshop in my own small town and see the friendly ladies there. I usually get good service since one of them was born in the house I now live in :)




Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26


UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.