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Topic # 84138 25-May-2011 13:57
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HI all

My motorcycle service manager has a high usage issue, causing a large biill. I have an iPhone so not up to speed on Android, I hope some of you droiders can offer some possible causes.

I dont have any real info yet apart from that he has downloaded a few games. My only thoughts are push email, but I would not have thought that would have used a lot. He's with Telecom, 120Mb Data Extra and got a bill of a few hundred dollars. He did mention something was happening every 8 minutes.

Not seen any other threads of note on this here, although is there a possibility that he thinks wifi is on, but it isnt and that the downloaded games used 3G? Altho games won't be very sizeable will they?

I also read here about syncing, is there any syncing while on 3G that can cause high data usage?


I will ask him to tell me what Mb was used in the month that caused the bill, and what utility apps he may have got, that may give a clue.

------------I do see these on a Google search------------------

"Sounds like the phone is constantly updating e-mail,message , facebook etc...mine did that til i switched off the ' background sync' option...check all the auto-sync settings.
Its a handy feature but you really need an add-on allowance of at least 1gb / month for this feature alone."

And also

"With the "Background data" and "Auto-sync" options disabled, the phone continued wasting my data. I finally isolated the problem to two culprits: the email client, which will use data regardless of whether I allow it to, and the snsService, although I do not have any social networks configured on the phone (I use a web browser for access)."

   

Cheers all           

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  Reply # 473927 25-May-2011 14:00
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I can almost guarantee he has downloaded games and everything else on 3G as the default setting in Android is that Wifi sleeps when the screen goes off.

Take a look at Settings > Wireless & Network Settings > WiFi Settings > Advanced > Wifi Sleep Policy

I've said it before and I'll say it again, it's the dumbest default setting ever as most people have no idea that that's what it's set to and so leave a download running over Wifi and then wander off and within seconds/minutes the download is merrily chewing your 3G data once Wifi nods off

Google Maps/Navigation would be another contender 



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  Reply # 473937 25-May-2011 14:18
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Thanks langers1972 for your reply. (Even if I did have to wait three minutes!!!)

Yes that is a weird default for sure. That may well be a key cause or THE cause. I have just emailed him for more details on the daily usages, what other apps downloaded, what activities such as Youtube, Facebook may be used, and if he is actually on wifi when he thinks he is, etc. Hopefully that will help posters give suggestions.

Tks again

T

n4

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  Reply # 473943 25-May-2011 14:27
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I doubt he used 120Mb just on background sync/FB/email. Unless he is a very heavy email user with lots of big attachments that he is actually downloading on the phone.

Games *can* be very big - 100Mb+ for some Gameloft titles.




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  Reply # 474029 25-May-2011 16:29
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Install (or download and install) some manual control widgets for mobile data and wifi. Use them to manually select data and/or wifi when you need it. That way you can be sure of how the data is being downloaded. A side effect is that you will get better battery life. Once he has a handle of what is using data then things can be automated a bit again.

+1 for the size of games. As well as Gameloft, when Angry Birds updates, the download can be 15Mb.




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