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8 posts

Wannabe Geek


Topic # 85468 20-Jun-2011 11:23
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Greetings.

I have done a quick search and couldn't find an existing post, apologies if I have missed this.

Basically, I just got a message from DHL stating that my package has arrived in the country, opened, with no phone in it. I purchased a Galaxy S II from Clove Technology, so a fairly hefty amount of money was spent.

Has this happened to any of you before? If so, what was the outcome? I just want to know how long it will take until either a new phone is sent or I get a full refund.

Not the best news for a Monday morning! 

Thanks in advance,

Regards
Jake 

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  Reply # 483082 20-Jun-2011 11:36
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Oh dear....

I would be contacting Clove so they can start the ball rolling with investigating what happened.
Also they are the only ones who can say when/if a replacement will be sent so the sooner they know, the sooner you will.
hope it's sorted fast for you


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  Reply # 483086 20-Jun-2011 11:40
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I am sure Clove would resolve this without too much fuss considering they wouldn't send out an opened box and DHL wouldn't have picked up a box like that in the first place. Looks like the problem lies with DHL... that's just from the information from your OP.

 
 
 
 


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  Reply # 483091 20-Jun-2011 11:53
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On the plus side, since they didn't even deliver the box to you, there's no way Clove could ever argue that you are trying to pull something dodgy...





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  Reply # 483121 20-Jun-2011 12:32
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Its DHL, should be insured, should be simple to sort (from your point of view at any rate).




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  Reply # 483375 20-Jun-2011 20:15
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i hope you didnt try and dodge GST/customs tax by getting the supplier to mark the package contents value down... :P




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  Reply # 483377 20-Jun-2011 20:21
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Can Clove provide the IMEI of the handset that was sent?

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  Reply # 483378 20-Jun-2011 20:22
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Regs: i hope you didnt try and dodge GST/customs tax by getting the supplier to mark the package contents value down... :P


clove wont do that 







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Wannabe Geek


  Reply # 483728 21-Jun-2011 16:20
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Thank you for the comments guys, quick update to what my situation is:

I am now awaiting correspondence from Clove Technology to let me know that they are sending me a new phone. This can't happen until the DHL headquarters in the UK basically confirm what has happened who find this information out from DHL New Zealand. The main annoyance is time-zone difference, waiting for boxes to be ticked.

On the bright side, I am getting what I paid for.. just a little later than I would have hoped. 

To make matters worse, today I got a phone call from DHL saying that I owe $180.00 in GST. The cheek. I don't think so!

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  Reply # 483731 21-Jun-2011 16:23
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$180 gst on an empty box?!
I hope you told them very firmly where to go!
Although in all fairness it's probably someone just doing the paper work and is unaware it's been nicked

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  Reply # 483733 21-Jun-2011 16:26
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jakechabu: Today I got a phone call from DHL saying that I owe $180.00 in GST. The cheek. I don't think so!


But you will have to pay the GST at some time - maybe not on the empty package but yes on the replacement when it arrives.



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Wannabe Geek


  Reply # 483735 21-Jun-2011 16:31
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Yes, it's a bit of a lottery as to who pays GST. I bought it on the understanding that there is a high chance that I will have to pay it. As you can tell from my first post, I haven't been lucky lately so no doubt I will get the dreaded phone call come Tuesday week.



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Wannabe Geek


  Reply # 483738 21-Jun-2011 16:35
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TheUngeek: $180 gst on an empty box?!
I hope you told them very firmly where to go!
Although in all fairness it's probably someone just doing the paper work and is unaware it's been nicked


Haha yeah...I kept calm, and started my sentence with ACTUALLY NO. but yes, it was just an accounts lady with no idea what had happened. So I didn't go too berserk!

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  Reply # 483740 21-Jun-2011 16:36
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I hate it when that happens, you want to vent... but can't!

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  Reply # 483741 21-Jun-2011 16:36
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As Johnr said ask clove for the IMEI number of the missing phone, be interesting to see it pop up on a local network.

You will always pay GST on courier.

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  Reply # 483748 21-Jun-2011 16:42

Yes - it's not a lottery if you choose to ship via Fedex or DHL as they act as a broker for customs (i.e. you will always get charged GST/duty, but in theory this minimises any potential holdup in customs).  If you ship via EMS ("Royal Post") then it is a bit of a lottery whether you get charged GST or not.

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