Huawei X5 not downloading apps from market

Forums › Android › Huawei X5 not downloading apps from market

nzkc

1274 posts

Uber Geek

#88608 19-Aug-2011 09:46

Hi all,

Have been hunting for a solution to this but couldn't find one...

My wifes old phone packed in so bought a Huawei X5 from The Warehouse last night to bring her into the 21st centry with an Android phone. Seems a great phone for $399! Ive got a HTC Desire (bought a while ago for much more than 399) and the Huawei is just as good I'd say -well almost as good but for....

We seem to have one problem with it after setting it up. Applications do not want to download from the Market Place. You can browse/search the market place, set the app to download and it all looks like its going to work as intended (i.e. added to a download list) but it just gets stuck there with the download percentage bar sat at 0%

Reset the phone to factory defaults etc and set it up again but same symptoms exactly. Everything else seems to work eg it even identified that the Facebook app should be updated.

I dont have the phone to hand so cannot provide current versions etc, but its a vanilla unmodified X5 (I remember its running Android 2.2.1 but no other OS versions spring to mind).

Its connected to our home wifi - browses the internet fine etc (so don't believe this to be an issue).

We did add a MicroSD card (4GB) that it sees fine but nothing on it. Was freshly formatted (Fat32) etc.

And I guess the only other thing that may be factor was that I also moved our domain to Google Apps last night and my wife is using that account to sync with (i.e its the primary account on the phone). But its brought down all the contacts we had set up fine.

This thread was a similar problem (different phone), however, haven't been able to get the downloads to kick off at all: http://www.geekzone.co.nz/forums.asp?forumid=97&topicid=87450

Any ideas anyone? Do I take it back to the big red shed and ask for another one?

Or do I just root the phone and find a good custom ROM to install :-) In all seriousness, I'd rather make sure we get the stock stuff working before going down that path - dont want to invalidate the warranty if this is a bung phone.

Thanks.

langers1972

1039 posts

Uber Geek

#508869 19-Aug-2011 09:55

Are you on Wifi or 3G when attempting the download as this happens a lot if the wifi signal is too weak in my experience?

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

minigopher17

281 posts

Ultimate Geek

#508872 19-Aug-2011 09:59

Had a similar issue with my IDEOS U8150 once with the same symptoms...

Went into Settings > Applications > Manage Applications > All > Market

Then I hit the Clear Data and Clear Cache buttons, and then Market worked correctly afterwards.

Might or might not help you here.

Kiwi1971

693 posts

Ultimate Geek

#508875 19-Aug-2011 10:03

langers1972: Are you on Wifi or 3G when attempting the download as this happens a lot if the wifi signal is too weak in my experience?

I am having a similar issue with some apps even with a solid wifi signal [within 5 feet of the modem]. I tried a load of times to download Barcode Scanner from the market. It went into my downloads and I got the downloading icon in the task bar, it starts to download but at 5% the bar goes solid green like it is complete but the download and icon just goes away and never installs.

I tried this with all of the barcode scanners and none would download fully

DLS

nzkc

1274 posts

Uber Geek

#508898 19-Aug-2011 11:09

Appreciate the suggestions so far!

langers1972: Are you on Wifi or 3G when attempting the download as this happens a lot if the wifi signal is too weak in my experience?

Doesn't seem to matter. Have tried WiFi at home, wifi to my HTC (acting as a hotspot) and direct 3g - all exhibit the same issues. As I mentioned, browsing is fine so the data connection seems ok.

minigopher17: Had a similar issue with my IDEOS U8150 once with the same symptoms...

Went into Settings > Applications > Manage Applications > All > Market

Then I hit the Clear Data and Clear Cache buttons, and then Market worked correctly afterwards.

Might or might not help you here.

Tried that. No dice unfortunately (other than asking me to confirm the license agreement again).

Got some more info as I just met my wife for a coffee so tried your suggestions and noted down some more info!

Versions:
Build Number: U8800V100R001C00B136
Custome Version: CUSTC183D001
Baseband version: 129005
Kernel: 2.6.32.9-performance

Not that I expect that to matter...but you never know.

As mentioned I tried using 3G and my HTC as a Wifi hotspot to download apps but the same things happen whichever approach I use. Removed the MicroSD card (just in case) and tried again - no difference.

Noticed that the downloads probably dont actually start at all. They dont appear in the notification bar. What actually happens is the Market App asks for confirmation of access which when given then says "your app will be downloaded". But thats all. If you go back into the app (to try and download it again) you see that it says "starting download" and has the download status bar making it look like its download but it doesn't do anything else. No data activity either. All you can do is cancel the download then attempt it again - but get exactly the same symptoms.

I'm beginning to think the issue might be the installation of the Market App itself. Going to research removing and reinstalling (any pointers greatly appreciated!) the market app - assume thats possible.

Wife is trotting off to the 2degrees store to see if they have any answers/clues/suggestions but I dont expect them to get much further than I have. We'll see though.

minigopher17

281 posts

Ultimate Geek

#508916 19-Aug-2011 11:33

Version of Market? There was a radical interface change in the latest Market version and so if the phone has been in a box in store for a while it might not have auto updated to the latest Market yet since coming out of its packaging and seeing Internet for the first time. For reference my IDEOS' Market is 2.3.6

nzkc

1274 posts

Uber Geek

#508961 19-Aug-2011 12:58

minigopher17: Version of Market? There was a radical interface change in the latest Market version and so if the phone has been in a box in store for a while it might not have auto updated to the latest Market yet since coming out of its packaging and seeing Internet for the first time. For reference my IDEOS' Market is 2.3.6

2.3.6 too.

Wife didn't have much joy in the store. Other than them correcting an APN setting apparently (doesn't explain the lack of download over wifi!)

Going to test my account on the phone tonight when I get home to exclude it being a google account issue.

But I do suspect its a phone (software) issue.

hazza87

352 posts

Ultimate Geek

#508985 19-Aug-2011 13:50

This sounds like a fairly well documented problem with google apps accounts not downloading things from the market, i thought it was just paid apps not free ones.
Definetly test with a non google apps account and report.

I think it was fixed a while ago with google apps but i think you may have to go into the apps settings on the website and enable google market or something like that.

nzkc

1274 posts

Uber Geek

#508990 19-Aug-2011 14:03

I hope thats all it is - that's easily solveable. Will try tonight and post an update.

Thanks.

Edit: If I can find where to enable it in Google Apps ;-)

Kiwi1971

693 posts

Ultimate Geek

#508995 19-Aug-2011 14:09

nzkc: I hope thats all it is - that's easily solveable. Will try tonight and post an update.

Thanks.

In case it isn't already here.
This is Android Markets download troubleshooting guide. Mostly what has been said here
Troubleshooting

If your application has stalled at "Starting download", please use the following troubleshooting steps to help complete your download:

For paid applications, confirm your credit card information is up to date by signing in to your Google Checkout account.
Cancel and restart the download.
Restart your phone, then try downloading the app again.
Confirm there is connectivity to either wireless or cellular networks on your device, and contact your mobile service provider if you aren't connected.
Try your download(s) using both wireless and cellular network connections, and ensure firewalls aren’t blocking access to ports required for Android Market (TCP and UDP 5228).
Make sure your device is signed into Google Talk by following these steps:
1. Go to your phone’s app launcher, and press the Talk app.
2. If you’re already signed into Talk, press Menu, and then touch Sign out.
3. Launch Talk again to sign in.

DLS

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#509050 19-Aug-2011 15:20

There could be corrupted data or cache that would be preventing the connection and download.

This can be cleared under - Menu > Settings > Applications settings> Manage application > All. From here you will have to manually select each application with the market logo and clear data and cache if any information has been saved.

In this case clearing the Privacy Settings in the browser would be a good idea. This can be done by opening the browser ? pressing your Menu button > More > Settings > scroll down and clear cache, clear history, clear all cookie data, clear form data, clear location access.

Alternatively if this doesn?t work then this is a software issue and there maybe a fault with the Android market on this X5. In which case please return to the Warehouse with your receipt, packaging and accessories and they should replace it. Then pop your SIM and check it's working before you leave the shop with the new one.

Cheers
^POB

nzkc

1274 posts

Uber Geek

#509052 19-Aug-2011 15:25

Kiwi1971:
Make sure your device is signed into Google Talk by following these steps:

Wait. What?! It has to be signed into Google Talk? That is interesting. And you're all going to shoot me for not providing this info (didn't think it was necessary/relevant). Google Talk was failing to sync/login but dont use it (or didnt think we did) so didnt care.

Right...that looks like a smoking gun for me to try as soon as I get home.

Out of curiosity: Why does it need Google Talk access?

Thanks!

nzkc

1274 posts

Uber Geek

#509166 19-Aug-2011 19:13

Solved!

Thanks to Kiwi1971 for pointing me in the right direction. Our domain did not have Google Talk enabled (my Android phone uses a different domain).

Many thanks to all the suggestions provided - much appreciated.

Still keen to know why Google Talk is important for the market place.

Kiwi1971

693 posts

Ultimate Geek

#509246 19-Aug-2011 22:54

I just fixed my issue by updating to the latest market at this link

MARKET APK

Now everything is downloading as it should.

DLS