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Rohmann

19 posts

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#93073 13-Nov-2011 15:41
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Hi

My question is real simply how can I buy a Galaxy Note in New Zealand currently?


I have phoned Samsung NZ and they say they don't know when/if they will be selling the phone through their retailers (does anyone know more about this?)



So i can only turn to parallel imports but I had a really really really bad experience with a parallel imported store(Eking in Auckland Central, worst/ridiculous service imaginable)

so I am reluctant to buy the Galaxy Note like that, especially as parallel import warranties have nothing to do with Samsung fixing the phone


but seeing as some people have seem to already bought the Note and using it fine can I get some advice please




Thanks 

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Debin
111 posts

Master Geek


  #544815 13-Nov-2011 16:15
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Buy from Clove/Handtec in the UK. Sure it's in the UK, but their customer service is very well regarded.

 
 
 

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Rohmann

19 posts

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  #544830 13-Nov-2011 17:13
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Hey Debin 

Thanks for reply


My question to that is how can I get any after service if there is something wrong with the phone since its in the UK?

And also are there no problems in buying a phone from the UK to use in NZ?


Thanks 

heavenlywild
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  #544831 13-Nov-2011 17:13
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Agree, Handtec and Clove are very reputable retailers.

Just did a quick check and Acquire.co.nz has listed the Note but it is not in-stock, and at a ridiculous price!

Link




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P1n3apqlExpr3ss
850 posts

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  #544837 13-Nov-2011 17:26
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http://bit.ly/t8i57r (beating the system)

Theyre a new company but they appear to be reputable

Rohmann

19 posts

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  #544841 13-Nov-2011 17:29
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Also if I were to buy the Note from Clove or Handtec


Can anyone please explain how the GST would work at customs when it arrives in New Zealand



Currently handtec has£539.99   (£449.99 exc VAT)






and 

Clove

£495.00 (£594.00Including Value Added Tax (VAT)




Sorry for asking such elemantary quesitons but can someone please explain this to me

I'm guessing this means I should buy from handtec as its £539.99 including VAT
 

Thanks 

P1n3apqlExpr3ss
850 posts

Ultimate Geek


  #544842 13-Nov-2011 17:32
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I believe you pay the VAT exclusive price then pay for any taxes when it arrives in NZ

z2k

z2k
314 posts

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  #544843 13-Nov-2011 17:38
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Rohmann: Also if I were to buy the Note from Clove or Handtec


Can anyone please explain how the GST would work at customs when it arrives in New Zealand



Currently handtec has£539.99   (£449.99 exc VAT)






and 

Clove

£495.00 (£594.00Including Value Added Tax (VAT)




Sorry for asking such elemantary quesitons but can someone please explain this to me

I'm guessing this means I should buy from handtec as its £539.99 including VAT
 

Thanks 


You dont need to pay VAT but add on gst to the non VAT price because you'll most likely need to pay that to customs



heavenlywild
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  #544875 13-Nov-2011 20:13
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P1n3apqlExpr3ss: http://bit.ly/t8i57r (beating the system)

Theyre a new company but they appear to be reputable


I notice that they have popped up recently. What makes you say they appear to be reputable? 




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timmmay
19739 posts

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  #544900 13-Nov-2011 22:02
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A couple of people here on Geekzone have suggested they're reputable. A friend has recently purchased with them, and expects the phone to arrive in 5-7 days.

Rohmann

19 posts

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  #544901 13-Nov-2011 22:07
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Can someone please explain how I would get any sort of warranty support in New Zealand if I were to order from the UK?

Also who and where do I pay the extra customs fee to?

Also would I be paying 15% extra of what I paid for online?

Thanks

timmmay
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  #544909 13-Nov-2011 22:33
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Customs intercepts packages and will call or mail you to collect GST and their fee. It's 15% GST plus a handling fee of $30-$50.

Fairbuy says their prices including all import fees.

KevinL
656 posts

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  #544913 13-Nov-2011 22:45
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timmmay: A couple of people here on Geekzone have suggested they're reputable. A friend has recently purchased with them, and expects the phone to arrive in 5-7 days.


For what it's worth, one of my work colleagues purchased a Galaxy S Plus from Fairbuy - unfortunately they seem to have supplied it with a chinese firmware of some sort. Even after selecting English language there are some (?carrier) applications in the ROM which cannot be disabled (short of root/titanium backup).

I'm not sure how he got on - he was going to contact the guys at Fairbuy or try to flash a generic ROM if he didn't have any luck with them.
Rohmann: Can someone please explain how I would get any sort of warranty support in New Zealand if I were to order from the UK?

Also who and where do I pay the extra customs fee to?

Also would I be paying 15% extra of what I paid for online?

Thanks


It also depends a little bit on the method of shipping.

 If you ship via Royal Post (International EMS) then customs may or may not pick it up at the border - from my personal experience and reading a few similar threads on Geekzone the hit rate is probably less than 50%.  If it is picked up by customs then they will charge you 15% - it may take a few days (or even longer) for them to notify you so you can start this process, though.  If not picked up by customs, then you get it in the main a day or two after arriving in the country with no further bills to pay.

If you ship via DHL or Fedex, then the shipping company acts on your behalf as a customs agent.  Your goods clear customs quicker (generally the shipment time isn't too much different), but you will always get charged 15%.

 

NZtechfreak
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  #544922 13-Nov-2011 23:25
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Everything in Kevin's post is spot-on.




Twitter: @nztechfreak
Blogs: HeadphoNZ.org


Rohmann

19 posts

Geek


  #544929 14-Nov-2011 01:08
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Thanks for all the help but can some please answer how I would get support if I were to buy from the UK?

KevinL
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  #544931 14-Nov-2011 03:08
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If the phone was completely stuffed, you would have to send it back to the UK.  It is unlikely the Samsung NZ would honour a UK-based warranty (that being said, they may be prepared to service the phone on a user-pays basis).  Mind you, a lot of non-hardware issues can be solved here on the forums :-) 

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