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274 posts

Ultimate Geek


# 99352 17-Mar-2012 10:21
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Is there any known issues here?  Set up one handset, worked, 3 days later set up the second handset, well tried to, would not set up, put in all the correct details, it went to creating the account and came back unknown error.  on the same day, the first handset stopped getting corporate emails?

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9 posts

Wannabe Geek


  # 596434 17-Mar-2012 11:21
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Check to make sure you are using the latest firmware.

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  # 596437 17-Mar-2012 11:33
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Could you please post more information when asking for help?

For example, what type of email is this? Exchange server, Google Apps? Is the mailbox accessible through a web-based email, or a desktop client? Is all working ok on those? Any password changes lately?





 
 
 
 


32 posts

Geek


  # 596474 17-Mar-2012 13:54
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I have have intermittent issues with the Defy with work corporate Exchange account.  Every other device I have seems to happily connect to Exchange.  Unfortunately the Defy is far less reliable.

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Ultimate Geek


  # 596508 17-Mar-2012 17:01
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I use defy corporate sync for syncing my hotmail
works fine for me, no issues




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  # 596523 17-Mar-2012 18:09
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BlackMael: I have have intermittent issues with the Defy with work corporate Exchange account.  Every other device I have seems to happily connect to Exchange.  Unfortunately the Defy is far less reliable.


Fellow Telecom'er here - with the policies on Exchange around mailbox size, it is easy to have a full mailbox and then when you try to send emails from your phone, they will stick in your Outbox.  This seems more of an Android issue and specifically the Defy.

BTW - what ROM are you running? I have found than binning the factory one and going with cyanogenmod (CM7) that the device it a LOT faster, more stable and overall a better device.



274 posts

Ultimate Geek


  # 597870 20-Mar-2012 19:39
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freitasm: Could you please post more information when asking for help?

For example, what type of email is this? Exchange server, Google Apps? Is the mailbox accessible through a web-based email, or a desktop client? Is all working ok on those? Any password changes lately?



Apologies, we use a microsft exchange server, it is accessable through a web based interface, and a desktop interface, it is working fine om these, and no password changes that i know of.  Another staff member has no problems syncing and he is using a samsung galaxy S2. the first one set up fine and syncd ok, but stopped on the same day that i tried to set up the second, where i put in all the correct data that worked for the first, i hit create or whatever, and it started processing that information, and then it comes back with unknown error.


 

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