Purchased apps "not purchased"!?

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stevenz

2802 posts

Uber Geek
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#99633 23-Mar-2012 13:38

Has anyone else had issues with apps they've purchased popping up with the "The download of "x" was declined because you haven't purchased it" message, despite the app status being listed as "Purchased"?

The example is "Air Attack HD" which I've even got the Google market receipt email for still, but I did have some other app I had the problem with, suspect I just deleted it. There's only the 1 account on the device.

Obviously, there's nothing I can do about it other than find "other" ways to update the program, because fat chance of ever getting a response from anyone at Google - pretty annoying though.

@KnightNZ

Disrespective

1934 posts

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#599153 23-Mar-2012 15:06

Yeah I've had this happen for apps I got through the Humble Bundle... annoying. Not sure how to fix it however i'm afraid.

askelon

942 posts

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ID Verified

#599168 23-Mar-2012 15:22

The Humble Bundle ones can be updated via the humble bundle app.. They werent bought via the android market so they wont update via it. As for other apps, are you sure you didnt uninstall and reinstall within 15 mins of buying it? If that happens you will have the app but it gets refunded as per their policy so it wont update etc. I had it happen on a mail app I bought and accidently deleted then reinstalled in that time period :)

nzgeek

619 posts

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+1 received by user: 52

#599174 23-Mar-2012 15:33

It is possible for sideloaded apps to get linked to the market. This happens if you sideload the app, then try to update it via the market (when an update is available). The app is then linked to the market, but of course you can never download the app because you'd purchased it through other means.

The only way I've found to unlink the app so far is with Titanium Backup on a rooted phone. If you long-press on the app in TiBu, you get a menu where you can choose to unlink the app from the market. This allowed me to finally get rid of the Osmos HD update warnings.

As for purchased apps not showing up, I have had that issue before. I bought an app via my PC, telling the store to send the app to my phone. It took about 5 minutes to show up, during which time my phone was saying that I'd need to buy the app to install it. I think it was just some weirdity happening at Google's end. The app eventually showed up though.

d3Xt3r

697 posts

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+1 received by user: 132

Trusted

#599177 23-Mar-2012 15:41

This is a known issue - infamously called "Market Limbo". Various solutions have been proposed and some of them work with varying degrees of success..

- Clearing the market data from Settings -> Applications, then doing a reboot
- Clearing the cache and dalvik cache from the recovery
- Using the "Fix permissions" option from the recovery (assuming you have a custom recovery installed)
- Flashing the latest gapps zip + gapps fix
- Removing and re-adding your google account! (WARNING: Will delete your contacts, messages etc)
- Full factory reset and flashing a stock / new ROM. :)

Edit: If you have Titanium Backup, you can also try the market doctor and forcefully re-linking the app to the market.

stevenz

2802 posts

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+1 received by user: 125

#599205 23-Mar-2012 16:48

Tried some things on the phone, nothing helped, uninstalled the app entirely, went into the marketplace website, even the website says "Purchased", but click on the install button and the app never turns up on the phone, despite it being on the "compatible devices" list.

Titanium Backup restore to the rescue! :)

I have been flashing a lot of different firmwares back & forth, so maybe I've confused their system.

@KnightNZ