Lightbox quality comments

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KiwiME

213 posts

Master Geek

#1251445 4-Mar-2015 23:15

Lightbox:
KiwiME:

But where was Better Call Saul last night? I checked at 11pm and no go?

Episode 5 went live last night at the usual time?

It's there today but as I said not at 11pm Tuesday. Would it require an app restart to pick that up?

GregV

928 posts

Ultimate Geek

#1251507 5-Mar-2015 08:52

I'll echo the comments about Silverlight. After freezing every 6-odd minutes last night, I uninstalled/reinstalled Silverlight, and the issue was resolved. Quality is excellent. (Spark VDSL, soon to be fibre30)

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1251513 5-Mar-2015 09:02

KiwiME:
Lightbox:
KiwiME:

But where was Better Call Saul last night? I checked at 11pm and no go?

Episode 5 went live last night at the usual time?

It's there today but as I said not at 11pm Tuesday. Would it require an app restart to pick that up?

Can't hurt, but shouldn't be required.

Lightbox - we are online TV.

gjdavies75

79 posts

Master Geek

#1252115 6-Mar-2015 10:00

GregV: I'll echo the comments about Silverlight. After freezing every 6-odd minutes last night, I uninstalled/reinstalled Silverlight, and the issue was resolved. Quality is excellent. (Spark VDSL, soon to be fibre30)

I agree with this too. I did the uninstall/reinstall of Silverlight and after that the quality seemed much improved.
I always get a dialogue box about whether or not to stop the Silverlight plug-in after a programme I am watching finishes, but other than that things seem to have improved. This was continuing with the wireless set-up, too (I'm also on Spark VDSL).

Thanks to all on the thread, this is the second 'techy' problem that Geekzone has helped me to solve in one week!

MikeAqua

7782 posts

Uber Geek

#1252222 6-Mar-2015 12:04

I tired Lightbox on free (not very fast) Hotel WiFi. A bit slow to buffer at the start but fine after that.

Mike

dubSurvivor

7 posts

Wannabe Geek

#1278141 7-Apr-2015 08:43

I have read through the comments on this thread, and tried the solutions to improve quality.
The issues that I have are the sound and picture stuttering experienced by other users. I occasionally see a buffering message pop up but this is not usual. It is merely jerky video and stuttering sound and this happens on all episodes of shows I watch. Currently watching Friday Night Lights and this is happening on all seasons and all episodes which is very annoying.
My setup is as follows :
Spark VDSL broadband connection average down speed 30Mbs.
Spark Huawei HG630b modem, (only about 1 month old and haven't changed default settings).
I am not using WiFi connection to connect to Lightbox, I have a Netcomm Powerline kit and a 4 port EnGenius router set up as access point in to which a Sony VAIO laptop, with Windows 7 installed, is connected. I tried swapping out this router with the old Telecom Technicolor TG589vn V2 VDSL modem with DHCP disabled and static IP addess and used as a simple router, but this did not help and in fact seemed worse.
I do not have any kind of DNS or VPN set up on it and use the default settings for the network adapter.
I have uninstalled and re-installed SilverLight. Hardware-accelerated playback is enabled (I tried disabling but no difference)
The laptop video output is plugged in to Sony Bluray Home Theatre system (would be great to get Lightbox app on this, Quickflix app worked well) and then to TV via HDMI cables.
I do not get the stuttering while watching any NZ TV On Demand services but admittedly I am not using them at a high resolution.

Does anyone have any other suggestions please. I am loving the content of Lightbox, but not the quality.

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1278143 7-Apr-2015 08:46

Can you try connecting your laptop directly to the router (leaving out the powerline)? Results on powerline can vary a lot, so I'd want to eliminate that as a potential source of the trouble you're having.

Lightbox - we are online TV.

Quic Broadband

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tdgeek

29746 posts

Uber Geek

Trusted

Lifetime subscriber

#1278145 7-Apr-2015 08:49

HT can have issues with syncing.
Can you simplify your setup by connecting the laptop directly to the TV via HDMI? If that works well it will be the HT, or if no change, it could be the laptop. Can you try another laptop? If you have a Samsung tablet or an iPad can you try those?

ronw

1222 posts

Uber Geek

#1278172 7-Apr-2015 09:34

just as a matter of interest I have a pretty similar setup and use Netcomm Powerline kit. I connect a small PC to the powerline and feed the TV over HDMI. It works fine and has been since Lightbox started. Had a couple of problems early on but that was related to Silverlight and after talking to Lightbox I ripped it out and reinstalled as per Microsoft's online instructions. All sweet ever since so I would think unless you have a very crappy vdsl it's not likely to be your setup. I am guessing if you try other streaming from the vaio to TV they work OK?
Have you tried removing Silverlight completely and reinstalling

Lightbox: Can you try connecting your laptop directly to the router (leaving out the powerline)? Results on powerline can vary a lot, so I'd want to eliminate that as a potential source of the trouble you're having.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

dubSurvivor

7 posts

Wannabe Geek

#1278751 8-Apr-2015 07:28

Thanks all for the suggestions to troubleshoot the Lightbox stuttering problem.
I hadn't tried the suggested method on the Microsoft website to perform a clean uninstall and reinstall of SilverLight, so I gave that a go first but it didn't help.
Next step was to try plugging the HDMI directly in to the TV and bypassing the home theatre system - and what do you know seems to have fixed the issue. I watched 3 episodes of a show last night and it never stuttered once. Appears it is the home theatre having syncing problems so I will leave the HDMI plugged directly in to TV. Kind of defeats the purpose of having a home theatre system though, especially as it is simply an older model of the Sony home theatre system that was being given away as a prize by Spark recently for commenting on which Lightbox show you would watch on it. Do the newer models have a Lightbox app?

ronw

1222 posts

Uber Geek

#1278772 8-Apr-2015 08:35

Not sure what you mean by a Home Theatre System. Is this hardware of software? I have a Denon 5.1 Sound System and I between the PC and the TV is that what you are referring to?

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

tdgeek

29746 posts

Uber Geek

Trusted

Lifetime subscriber

#1278773 8-Apr-2015 08:35

Somewhere in GZ the HT sync issue was discussed. Some HT have this issue or it may be how the device is connected, I'm not into HT though I have a Pioneer that doesnt have sync issues. There will be a setting to adjust the delay/advance or perhaps speed audio, but try posting a new thread in the Home Theatre forum here at GZ. I'd be expecting some HT whiz to solve it for you

dubSurvivor

7 posts

Wannabe Geek

#1278948 8-Apr-2015 12:16

Thanks for the replies re home theatre sync issues. It is a hardware unit and it is a Sony all in one bluray home theatre system.
I will have a look in the forums for sync related issues. I also did a bit of googling and am starting to suspect that it is a resolution thing. The output resolution recommended and selected by default in the PC screen resolution when connected to HT is based on the setting for HT and is of a higher resolution than the TV possibly can handle so will try reducing the resolution to that of the TV which is not Full HD.
Whatever the solution is, I now know it is not a Lightbox issue so I thank everyone for helping.

1101

3122 posts

Uber Geek

#1279123 8-Apr-2015 16:17

Just FYI .

I had really bad audio stuttering issues.
Turns out Silverlight has issues with my Asus Xonar sound card drivers. I had to hunt down some 3rd party drivers that someone had written/modded for the Xonar.

They fixed the lightbox/silverlight sound issue

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