Lightbox One year free subscription warning / discussion

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#1472225 15-Jan-2016 21:10

Still waiting for the ability to pay for lightbox in my Spark bill. Otherwise no subscription. The credit card I had to provide is no longer valid, so I guess the subscription will just expire.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

jonathan18

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#1472289 15-Jan-2016 22:57

Dingbatt: Still waiting for the ability to pay for lightbox in my Spark bill. Otherwise no subscription. The credit card I had to provide is no longer valid, so I guess the subscription will just expire.

TBH, that sounds like a relatively feeble reason (in my eyes!) not to subscribe. What's the big deal with setting up a separate payment?

Dingbatt

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#1472411 16-Jan-2016 09:54

jonathan18:
Dingbatt: Still waiting for the ability to pay for lightbox in my Spark bill. Otherwise no subscription. The credit card I had to provide is no longer valid, so I guess the subscription will just expire.

TBH, that sounds like a relatively feeble reason (in my eyes!) not to subscribe. What's the big deal with setting up a separate payment?

May be feeble in your eyes, but the value proposition for our household is so borderline that unless it is made as easy as possible, and even being rewarded for remaining a Spark customer, would make a difference.

Add in subscriptions for Sky, Netflix, Spotify, etc and something has to give. The least used service is going to be the first to go.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

simon14

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#1472485 16-Jan-2016 10:59

I agree with mattwnz in the sense that if this was offered as a 12 month free promo, it should last for 12 months, no less. It doesn't matter if it's a good deal or not, it needs to last as long as they say and they should not be charging until the promo period actually ends. Saying "it's a good deal anyway, you shouldn't complain" isn't really the point.

In saying that, it's probably more likely mattwnz got it wrong and assumed it was for 12 months as opposed to 12 billing cycles.I think it's highly unlikely Lightbox made this error.

dafman

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#1472490 16-Jan-2016 11:03

Thanks for the reminder - my free subscription was due to expire in a week. Easy decision, never used the service once. Unsubscribe.

mattwnz

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#1472524 16-Jan-2016 11:48

simon14: I agree with mattwnz in the sense that if this was offered as a 12 month free promo, it should last for 12 months, no less. It doesn't matter if it's a good deal or not, it needs to last as long as they say and they should not be charging until the promo period actually ends. Saying "it's a good deal anyway, you shouldn't complain" isn't really the point.

In saying that, it's probably more likely mattwnz got it wrong and assumed it was for 12 months as opposed to 12 billing cycles.I think it's highly unlikely Lightbox made this error.

No I wasn't wrong, their own website advertising the deal even refers to 12 months, and not 12 billing cycles at http://www.sparknz.co.nz/news/lightbox-on-the-house/

“The future of TV is online. One billion hours of online TV is now watched globally each month, and we know the TV watching habits of our customers are rapidly shifting to on-line and on-demand – where they can watch what they want, when they want. So we’re kicking off the year by saying “thanks” to our broadband customers – and offering them the great perk of 12-months of Lightbox bundled with their broadband, on us.” says Quin.

12 months equals 1 year to me. Not 12 billing cyces of 30 days. The press release on teh website at http://www.geekzone.co.nz/forums.asp?topicid=161799 says the same thing. Nowhere does it say it is actually 12 billing cycles in th fineprint of the promomotional press release. I possibily was in the very fine print of the promotion somewhere that it isn't actually 12 months, but 12 billing cycles, although I have yet to find any mention of it.

I suspect one reason for topping the offer up by 60 days, is because they did pick this up, and adding 2 extra months, no correction, billing cycles, means people can't then complain they have been shortchanged by 5 days.

gzt

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#1472529 16-Jan-2016 11:58

I can see your point the lack of a reminder when expected was a spanner in the works.

But yeah if they added 60 additional free days already that explains the cause. : ).

Now can they magically update the touch UI? ; ).

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freitasm

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Geekzone

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#1472540 16-Jan-2016 12:08

Perhaps people can now use some of these 60 days to cancel the service?

1101

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#1473940 18-Jan-2016 16:00

Do we trust their billing service to be on the ball, and to not just charge a month ? (cost of 3 coffees , so not such a biggie I guess)

They have our CC details, so I'll be cancelling well in advance (tonight) , rather than have to get in a bunfight if there are cancellation issues

Whats with this damn doublepace in this forum, its like Office2003 nightmares all over again.

Is anyone else having doublespacing when posting up here, or just me :-)

mattwnz

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#1473982 18-Jan-2016 16:56

1101: Do we trust their billing service to be on the ball, and to not just charge a month ? (cost of 3 coffees , so not such a biggie I guess) They have our CC details, so I'll be cancelling well in advance (tonight) , rather than have to get in a bunfight if there are cancellation issues Whats with this damn doublepace in this forum, its like Office2003 nightmares all over again. Is anyone else having doublespacing when posting up here, or just me :-)

Did you get the 2 months free showing up in your account. Initially I didn't, until I canceled and restored it and the 2 months appeared.

robbon44

252 posts

Ultimate Geek

#1474111 18-Jan-2016 20:44

Thanks for the reminder. My free period expires this week so was able to hit the unsubscribe button.

Now awaiting the barrage of please come back emails. Might wait until they offer another deal but unless they start stocking sport passes or movies it's highly unlikely.

I liked the interface and once they got running we never had a problem streaming but there is still not enough to keep us hooked.

tardtasticx

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#1474235 18-Jan-2016 22:31

When I signed up I used a virtual card from the Air NZ One Smart app, then deleted the card. Did that for this exact reason, I knew I'd forget! Sure enough I did, only noticed because of this thread so jumped on to cancel it. I think I've logged into the account 3 times. 1 to sign up, 1 to see what was on available to view and lastly 1 to cancel. Such a shame but thankful for the freebie none the less.

robbon44

252 posts

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#1474460 19-Jan-2016 11:38

i wonder how Lightbox's viewing numbers will vary after next month..

anyone from Lightbox care to tell us how their actual numbers are trending compared to projected ??

SheriffNZ

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#1474482 19-Jan-2016 12:02

I'd be much more tempted to keep it if they could sort out the airplay issues...

Wade

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#1474562 19-Jan-2016 13:03

I have to say once chromecast/Android support came on board Lightbox became very usable in our household

I've got one more free month before i need to make a decision, tbh i want to support Lightbox as it is easy to use and relatively problem free but I also want to get Hulu+ and I don't think between Netflix and Hulu+ & Lightbox there is enough unique programming to justify all three

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