Lightbox One year free subscription warning / discussion

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20162 posts

Uber Geek

#1474583 19-Jan-2016 13:22

robbon44: i wonder how Lightbox's viewing numbers will vary after next month.. anyone from Lightbox care to tell us how their actual numbers are trending compared to projected ??

Hasn't everyone been given an extra two months free automatically? If so it probably won't make any affect until March / April, and potentially they may offer ISP customers another deal to keep their numbers up, as they do need a big subscriber base to keep the momentum.

robbon44

252 posts

Ultimate Geek

#1475289 20-Jan-2016 12:15

Well I hope they offer another 12 months for free ! :)

I might be persuaded if they offer it at say $5 per month...

SheriffNZ

671 posts

Ultimate Geek

#1475298 20-Jan-2016 12:23

I don't have the details but I seem to recall when Lightbox launched, Spark customers could sign up for 6 (?) months at half price. Then, Spark rolled out the promotion during that 6 months period where you would get 12 months for free. Unfortunately I can't recall what that email said about the continuation of that 1/2 price offer... Does anyone else remember this?

antonknee

1133 posts

Uber Geek

#1475629 20-Jan-2016 18:57

Dingbatt: Still waiting for the ability to pay for lightbox in my Spark bill. Otherwise no subscription. The credit card I had to provide is no longer valid, so I guess the subscription will just expire.

I'm pretty certain that this is in the works and will be a thing soon. I've heard a few rumours and I'm sure I remember reading it somewhere too. @lightbox could confirm?

Dingbatt

6756 posts

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Lifetime subscriber

#1480596 28-Jan-2016 12:24

I noticed in Noel Leeming that they have 3 and 6 month Lightbox gift cards. I couldn't get close enough to them to see if they were indeed 3 and 6 months, or 90 and 180 days.
Was considering this option until the latest chromecast update which has broken both Lightbox and Youtube to my Panasonic TV. Picture keeps blanking, HDCP related I think.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

Flickky

303 posts

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#1481237 29-Jan-2016 14:12

I'd assume they would be 90 and 180 days, given Lightbox bills in 30 day cycles

Paul1977

5044 posts

Uber Geek

#1485171 4-Feb-2016 13:23

Flickky:

I'd assume they would be 90 and 180 days, given Lightbox bills in 30 day cycles

Has anyone mentioned how ridiculous it is to have a 30 day billing cycle anyway?

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mattwnz

20162 posts

Uber Geek

#1485185 4-Feb-2016 13:39

Paul1977:

Flickky:

I'd assume they would be 90 and 180 days, given Lightbox bills in 30 day cycles

Has anyone mentioned how ridiculous it is to have a 30 day billing cycle anyway?

Certainly it is confusing, reinforced by their marketing team also confused, when they initially advertised it as 'one year' free in their press release, when it was 5 days short of that. A calendar month is easier for the customer to manage, as you then know the exact day the billing cycle starts each month, and I believe things like their Spark ISP services are billed per calender month, not per 30 days. It does allow up to an extra couple of percent revenue per year, so I am guessing the bean counters came up with that billing period.

ilovemusic

1439 posts

Uber Geek

#1487057 7-Feb-2016 16:48

i got the deal from spark and frankly don't care how whether it was 360 or 365 days.

there's a few good shows but picture and sound quality is so crap that they should be paying me to watch it.

Dingbatt

6756 posts

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Lifetime subscriber

#1487174 7-Feb-2016 20:19

ilovemusic:
i got the deal from spark and frankly don't care how whether it was 360 or 365 days.

there's a few good shows but picture and sound quality is so crap that they should be paying me to watch it.

I have watched Lightbox shows on a 50" plasma from a chromecast and a 42" plasma from a PS3 and thought that the picture and sound were quite acceptable when watching content that was HD originally. I gave up trying to watch on a PC a long time ago because it was a laggy mess.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

dafman

3928 posts

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#1487321 8-Feb-2016 11:45

I'm picking that Telecom, oops Spark, will soon file Lightbox in a box, on a dark shelf, next to ferrit.co.nz.

dclegg

2806 posts

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#1487323 8-Feb-2016 11:52

Dingbatt:
I have watched Lightbox shows on a 50" plasma from a chromecast and a 42" plasma from a PS3 and thought that the picture and sound were quite acceptable when watching content that was HD originally. I gave up trying to watch on a PC a long time ago because it was a laggy mess.

We watch via the PS4 app, and cannot fault the picture quality.

There is a quirk sometimes where the volume will increase for a couple of seconds. This tends to happen around times that our Internet connection is struggling. But apart from that, the viewing quality is every bit as good as NetFlix (which is generally the Gold Standard). In fact, NetFlix can take a few seconds to dial into a full HD stream, whereas Lightbox starts off as HD from the start.

mattwnz

20162 posts

Uber Geek

#1488249 9-Feb-2016 18:29

Just had an email from lightbox saying that in 5 days they would begin charing my credit card on file for the next month. However I logged into my Lightbox page, and it show I have 2 discounts remaining (this was after the 1st ordeal where they hadn't added the additional 2 months ). Anyone else get the email saying that they would begin being charged in 5 days? I am sure they will put it right, like they did last time, but they they erode confidence in their billing systems

mattwnz

20162 posts

Uber Geek

#1488251 9-Feb-2016 18:33

dafman:

I'm picking that Telecom, oops Spark, will soon file Lightbox in a box, on a dark shelf, next to ferrit.co.nz.

That was under the old telecom. The new spark is a far different and more progressive company, and I think their new CEO has had a lot to do with the turnaround.

joshhill96

1512 posts

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#1488255 9-Feb-2016 18:46

mattwnz:

Just had an email from lightbox saying that in 5 days they would begin charing my credit card on file for the next month. However I logged into my Lightbox page, and it show I have 2 discounts remaining (this was after the 1st ordeal where they hadn't added the additional 2 months ). Anyone else get the email saying that they would begin being charged in 5 days? I am sure they will put it right, like they did last time, but they they erode confidence in their billing systems

Yes, I had the same today. I will wait and see what happens,

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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