Lightbox beta report thread

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757 posts

Ultimate Geek

#1104151 7-Aug-2014 15:04

Unticking Enable application storage in Silverlight control panel will register the same computer as a new device.
Deleting the duplicate device entry counts towards the 30 day device deletion limit and playing another video will add the device back to the list. Which subsequently means that trying to delete the duplicate a second time, will fail if you are at the five device limit.

Splitting the management of the devices like this between a client-side control and a server-side enforcement, is not very smart. All of this should be managed server-side and the client should not be able to influence it.

sdav

846 posts

Ultimate Geek

#1104504 7-Aug-2014 22:55

Spark ADSL (rural area)
Unblock US
No VPN
MacBook Pro 10.9.4
Safari 7.0.5
Full screen in browser
2200hrs 07/08/14
Vikings S01E01
Beginning and throughout
Think already reported but very noticeable jittery sound and start of episode and jumpy video through on movement and wide shots.

Jase2985

13462 posts

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#1104547 8-Aug-2014 05:22

Telecom VDSL
ISP
No VPN
Windows 7
Firefox 30
Single Monitor
2030 7/8/14
Thomas the tank engine season 2 ep 1
random times
in full screen the play bar at the bottom was not going away all the time, would move the mouse and it would some times go away sometimes it wouldnt
none

jonb

1771 posts

Uber Geek

Trusted

#1104549 8-Aug-2014 06:26

Telecom ADSL
No VPN
Windows 7
Firefox 30 / iOS Safari
Single Monitor
17:30 7/8/14

Some issues creating an account and registering

1. Accessing the email verification link from iOS safari, and the process seemed to hang at 'Account Activation - Please Wait...'

(note: the email verification link had been clicked on from Win7 firefox just previously, but the laptop went into hibernation from low battery at the same time. carried on the registration process from ipad2, using the same verification link)

2. Then accessed email verification link from Firefox (Win7). Message shown that the link is not a valid link (expected as already accessed above?)

3. Then click on the option to 'Enter your email address to request a new token' link from the Confirmation section of the registration process.

(Note - is there a check here to verify the same email address is entered again?)

Click on the verification link in the email and get this error

Repeat step 3, this time accessing the link from a seperate browser session on IE, and get the same message.

4. Click on 'Start your registration again'

After entering same details, a message like 'this email address is already registered' is shown. As the registration process has not yet been completed for that email address, the same email address should still be allowed to be used I think.

5. Register again with a fresh email address. Verification link is successful and proceed to payment page. Error occurs after entering card details.

StarBlazer

961 posts

Ultimate Geek

Trusted

#1104550 8-Aug-2014 06:42

My issue was pretty much the same as jonb. Mine failed at the payment screen and couldn't re-authenticate the email address.

Jonb try logging into both the accounts you created using IE or Chrome. If you want the link to the app have a read through the other thread.

Procrastination eventually pays off.

jonb

1771 posts

Uber Geek

Trusted

#1104553 8-Aug-2014 06:50

The main splash page at https://eft.lightbox.co.nz/ could have a more responsive design.
At least make it not have to scroll when the browser window is less than ~1280 pixels wide to see the login button?

jonb

1771 posts

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#1104554 8-Aug-2014 06:54

StarBlazer: My issue was pretty much the same as jonb. Mine failed at the payment screen and couldn't re-authenticate the email address.

Jonb try logging into both the accounts you created using IE or Chrome. If you want the link to the app have a read through the other thread.

Thanks. Tried again this morning and logging in with the email address that failed on the payment processing page. This took me direct to the payment page. Entered payment details and now registered successfully.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

PhantomNVD

2619 posts

Uber Geek
Inactive user

#1104599 8-Aug-2014 09:07

jonb:

I got this issue last night when browsing to the site in Safari from an iPad2 that had just been watching TV in the Lightbox app from with an already active account.
I had not previously accessed the lightbox site from this device' browser, but had already successfully activated my account.
I was only logging in to check the profile information that was reported above in this thread.

interestingly, the resent token gave me the same result when I entered the ACTIVATED email account and clicked the link in the email sent?

the laptop I set the account up from logs in successfully at the "https://eft.lightbox.co.nz/" site, though i see no way to access any account details from there..?

huckster

843 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#1104620 8-Aug-2014 10:06

X-Files Season 1/Episode 6.

Jerky when panning. Sound and Picture in sync though.

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1104858 8-Aug-2014 13:30

Thanks guys. The registration issues have been reported by several users and we've got a good handle on what's going on. We'll be fixing it in our next release.

Lightbox - we are online TV.

Jarsky

142 posts

Master Geek

#1104980 8-Aug-2014 16:01

ISP and service - Spark VDSL
DNS (ISP or third party) - Spark / Google
VPN or not - No
Device (Windows/Mac/iOS) - 3 x Windows 8.1 Pro machines
Browser or app - Chrome / Chrome canary (64bit) / Waterfox / IE11
HDMI out, dual monitor, Airplay - Laptop, DP 1.3 to 4K Samsung, HDMI 1.4 to Samsung TV
Date/time - Since launch
Programme (Season/Episode) - Any episode
Time issue happened within the episode - Any time
Issue description - The on screen display is extremely twitchy. The slightest movement triggers the OSD to popup. The OSD also doesnt always disappear unless you click the mouse and the mouse pointer never disappears meaning you have to move it off the bottom of the screen and click without moving the mouse again.
Error code if any present - None

Jase2985

13462 posts

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#1104990 8-Aug-2014 16:29

pretty much the same issue i had

PhantomNVD

2619 posts

Uber Geek
Inactive user

#1104995 8-Aug-2014 16:37

Jarsky:

Programme (Season/Episode) - Any episode
Time issue happened within the episode - Any time
Issue description - The on screen display is extremely twitchy. The slightest movement triggers the OSD to popup. The OSD also doesn't always disappear unless you click the mouse and the mouse pointer never disappears meaning you have to move it off the bottom of the screen and click without moving the mouse again

seems better to manage on my laptop (easier not to bump touchpad when watching) but can deal with this easier than the lack of keyboard toggle to pause and resume

Still loving being in the Beta, so thanks againfor what you have already done in getting this ready Lightbox! :)

tdgeek

29749 posts

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#1104996 8-Aug-2014 16:39

Jase2985: pretty much the same issue i had

I'd not worry about the OSD. It's known, being fixed. It's a beta so great feedback.

More the issue is video quality, smoothness.

Other not mentioned issues are helpful

Nb I'm not involved in Lightbox

Cbfd

307 posts

Ultimate Geek

#1105058 8-Aug-2014 18:03

ISP Big Pipe VDSL
DNSISP
VPN NO
Device Windows
Browser
dual monitor
Issue description - When running entended monitor (PC screen and 60" TV) cant seem to do anything on the pc screen because as soon as you click off the web browse (tried chrome and IE11) they minimise the window back down to browser size instead of full screen :(

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