Lightbox One year free subscription warning / discussion

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20155 posts

Uber Geek

#1488267 9-Feb-2016 19:07

joshhill96:

mattwnz:

Just had an email from lightbox saying that in 5 days they would begin charing my credit card on file for the next month. However I logged into my Lightbox page, and it show I have 2 discounts remaining (this was after the 1st ordeal where they hadn't added the additional 2 months ). Anyone else get the email saying that they would begin being charged in 5 days? I am sure they will put it right, like they did last time, but they they erode confidence in their billing systems

Yes, I had the same today. I will wait and see what happens,

Thanks, glad I am not the only one, I have reported it to them so will see how it goes :)

littleheaven

2130 posts

Uber Geek

#1488301 9-Feb-2016 19:46

mattwnz:
joshhill96:

mattwnz:

Just had an email from lightbox saying that in 5 days they would begin charing my credit card on file for the next month. However I logged into my Lightbox page, and it show I have 2 discounts remaining (this was after the 1st ordeal where they hadn't added the additional 2 months ). Anyone else get the email saying that they would begin being charged in 5 days? I am sure they will put it right, like they did last time, but they they erode confidence in their billing systems

Yes, I had the same today. I will wait and see what happens,

Thanks, glad I am not the only one, I have reported it to them so will see how it goes :)

Add me to that list. I assume the account page is more correct than the warning email, but I took a screenshot just in case.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

GregV

928 posts

Ultimate Geek

#1488314 9-Feb-2016 19:54

Yup, also received email, and forwarded it to their help email address. hopefully @lightbox can confirm

GregV

928 posts

Ultimate Geek

#1488598 10-Feb-2016 09:57

Received just now:

Hi Greg,

Thanks for getting in touch,

Big apologies from us for any confusion, there should still be discounts on your Lightbox account to cover you for the rest of summer :)

If you want to check out how many discounts you have left, please log into your Lightbox account using a PC/Mac or tablet in a browser and complete the following steps:

1. Find your name in the top right-hand corner, hover over it to bring down the menu and click Settings.
2. Enter your password to verify that you are allowed to change settings.
3. Go to the Subscription sections of the Settings menu.
4. If you see 'Discount(s)' in the 'Current Subscription' column then each of these is equal to 30 days access without charge.
5. At your next renewal date, providing you have an allowance, a discount will be used

We will send out a correct email to you again 5 days before you are due to be charged, after all your discounts have been used :)

When the discounts run out it will be $12.99 per 30 days :)

If you have any further questions, just let us know.

mattwnz

20155 posts

Uber Geek

#1489826 10-Feb-2016 16:22

I got that email too. However I also asked then for the date my credit is supposed to run out on. Obviously the 30 day billing cycle is also confusing for Lightbox, because they replied to say thy weren't able to calculate the date! Only that it would be sometime in April. WTH. They really need to sort out their billing so customers know the exact dates, especially as they are using such a weird 30 day billing cycle.

kornflake

409 posts

Ultimate Geek

#1491366 12-Feb-2016 20:25

Just out of interest, how many of us are going to continue with LB after the 360? Me probably not as one thinks Suits is coming to an end.

GregV

928 posts

Ultimate Geek

#1515209 17-Mar-2016 21:12

Just checked my Lightbox subscription, and it looks like Spark is going to pay for my next ~10 years of Lightbox! Wonder how long it will stay like this..?

Edit - click for a closer look

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Dulouz

883 posts

Ultimate Geek

#1515212 17-Mar-2016 21:19

GregV:

Just checked my Lightbox subscription, and it looks like Spark is going to pay for my next ~10 years of Lightbox! Wonder how long it will stay like this..?

Edit - click for a closer look

The cats out of the bag now.

Amanon

skewt

750 posts

Ultimate Geek

#1515219 17-Mar-2016 21:28

GregV:
Just checked my Lightbox subscription, and it looks like Spark is going to pay for my next ~10 years of Lightbox! Wonder how long it will stay like this..?

Edit - click for a closer look

Same with mine, says "121" came here wondering why it's so high

mattwnz

20155 posts

Uber Geek

#1515222 17-Mar-2016 21:59

That's cool, I pressume they are therefore bundling it with a spark broadband connection. Although wonder why they made it 120 cycles and not just 12, and then renew it again after that.

rugrat

3107 posts

Uber Geek

Lifetime subscriber

#1515235 17-Mar-2016 23:16

Wow if it's not an error. Wasn't expecting that.

I looked at mine a couple days ago and was showing charges start next month, checked now and it's 120 free months.

Guess find out in next few days if it's an error or not.

mattwnz

20155 posts

Uber Geek

#1515238 17-Mar-2016 23:42

rugrat: Wow if it's not an error. Wasn't expecting that.

I looked at mine a couple days ago and was showing charges start next month, checked now and it's 120 free months.

Guess find out in next few days if it's an error or not.

It's 120 billing cycles of 30 days, not 120 months. So although it looks like 10 years, it is more like 9 years something.

rugrat

3107 posts

Uber Geek

Lifetime subscriber

#1515254 18-Mar-2016 00:56

mattwnz:
rugrat: Wow if it's not an error. Wasn't expecting that.

I looked at mine a couple days ago and was showing charges start next month, checked now and it's 120 free months.

Guess find out in next few days if it's an error or not.

It's 120 billing cycles of 30 days, not 120 months. So although it looks like 10 years, it is more like 9 years something.

Yep. Still real happy if this is the case. Finally something bundled in with broadband that I'll actually use.

littleheaven

2130 posts

Uber Geek

#1515255 18-Mar-2016 00:59

Wow, mine too. I have 120 free cycles remaining. Nice. Hope it stays like that. I've been a Spark broadband customer since the JetStart days, so it'd be nice to have this kind of perk attached to my connection.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

loceff13

1065 posts

Uber Geek

#1515269 18-Mar-2016 01:17

Does the 120 months only apply to people who used a 12 month code in the past, or any new customer with Spark will also get it?

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