KoolKiwiNZ:
If this really is the case then I feel conned! Given that a Western Digital 1TB hard drive currently costs $78 (based on Pricespy), and even the Video optomised AV-GP WD10EURS is only $90. SO, I've more than paid for the replacement 1TB hard drive in the $99 upgrade cost, as well as being billed $5 a month (ongoing) for the privilege. So I'll be paying for the hard drive again and again every year! :(
Just tell them what you told us here, and they should refund you and switch you back. If the old box was ok for 3d and they told you incorrect informtion, then they would need to pay for that error.