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tdgeek
29749 posts

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  #1560995 27-May-2016 21:46
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JamjarsNZ:

 

tdgeek:

 

Gwilson:

 

i have the same issue - how do we get a refund?

 

 

 

 

Cut them some slack Its a 1.0 release but they are trying. 

 

 

 

 

I don't think it is unreasonable to ask for a refund for a product that you have not received. My parents have paid to watch the rugby tonight and have not been able to so far. Why should they have to fund a 1.0 release as you call it?

 

Fanpass has worked seamlessly for me in they past few months. There is obviously a hiccup here, there should be a refund. 

 

 

Fully agree, as will Sky




Gwilson
136 posts

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  #1561017 27-May-2016 22:29
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Just want to advise that Sky have contacted me and have put things right.  Very quick response and much appreciated.  Thank you.


Horza
7 posts

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  #1561021 27-May-2016 22:33
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They have got hold of me also and sorted it all. Happy with the response as I can understand this sort of stuff can happen. Thanks Fanpass folks. 




tim360
34 posts

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  #1561078 28-May-2016 08:25
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I actually had a great experience with $5 Friday, worked well in the web browser, Smart TV app and iOS. The audio was out of sync on the Samsung app. I settled on watching the games on the big screen via the AppleTV once the wife and kids were finished with Kiwi Living.


JamjarsNZ
63 posts

Master Geek


  #1561097 28-May-2016 09:33
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Horza:

 

They have got hold of me also and sorted it all. Happy with the response as I can understand this sort of stuff can happen. Thanks Fanpass folks. 

 

 

 

 

Did they send an email? My folks have not heard anything from SKY yet.


butlerboy
457 posts

Ultimate Geek


  #1561140 28-May-2016 11:41
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ChristieL:

 

Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.

 

 

 

 

Hi. Is a Fan Pass app on the way for Panasonic tv's?


DarkCypher
80 posts

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  #1566123 5-Jun-2016 18:10
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Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.

 
 
 

Trade NZ and US shares and funds with Sharesies (affiliate link).
batdan
79 posts

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  #1566155 5-Jun-2016 18:58
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DarkCypher: Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.

 

 

 

Not working for me either on Slingshot or Vodafone 3G. First time with issues.


SeymourScagnetti
58 posts

Master Geek


  #1566297 6-Jun-2016 10:19
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DarkCypher: Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.


The storms in Sydney took out some of AWS for a period which affected Fan Pass. Apologies.

SeymourScagnetti
58 posts

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  #1566299 6-Jun-2016 10:21
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batdan:

DarkCypher: Can anyone access Fan pass at all at the moment? Tried on Chrome and Firefox and keep getting a connection error.


 


Not working for me either on Slingshot or Vodafone 3G. First time with issues.




The storms in Sydney took out some of AWS for a period which affected Fan Pass. Apologies.

SeymourScagnetti
58 posts

Master Geek


  #1566303 6-Jun-2016 10:25
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butlerboy:

ChristieL:


Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.



 


Hi. Is a Fan Pass app on the way for Panasonic tv's?



Hi,

Unfortunately we don't have a Panasonic App yet but it is on our radar. Apple TV is next on our hitlist.
In the meantime I can recommend chromecast as a great way to get Fan Pass to the big screen in the best quality available.

Cheers
Alex

tdgeek
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  #1566305 6-Jun-2016 10:30
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SeymourScagnetti:
butlerboy:

 

ChristieL:

 

 

 

Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.

 

 

 

 

 

 

 

 

 

 

Hi. Is a Fan Pass app on the way for Panasonic tv's?

 



Hi,

Unfortunately we don't have a Panasonic App yet but it is on our radar. Apple TV is next on our hitlist.
In the meantime I can recommend chromecast as a great way to get Fan Pass to the big screen in the best quality available.

Cheers
Alex

 

Hi Alex

 

Any time frame on the ATV4 app? Weeks?

 

 


SeymourScagnetti
58 posts

Master Geek


  #1566339 6-Jun-2016 11:00
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tdgeek:

SeymourScagnetti:
butlerboy:


ChristieL:


 


Hi guys - FAN PASS team here. Glad you are enjoying the $5 Friday offer. We have also just launched on Samsung TVs 2013 and newer - the FAN PASS app should appear in the Samsung Smart TV Hub store.


 



 


 


 


Hi. Is a Fan Pass app on the way for Panasonic tv's?




Hi,

Unfortunately we don't have a Panasonic App yet but it is on our radar. Apple TV is next on our hitlist.
In the meantime I can recommend chromecast as a great way to get Fan Pass to the big screen in the best quality available.

Cheers
Alex


Hi Alex


Any time frame on the ATV4 app? Weeks?


 



We have a build in the office which looks awesome but there is still quite a lot of testing to go before we'd feel happy submitting it to Apple.

We'll let you know closer to the time.

axxaa
64 posts

Master Geek

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  #1567336 7-Jun-2016 18:58
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Anybody else having problems with FanPass this evening ?


tdgeek
29749 posts

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  #1567373 7-Jun-2016 19:03
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axxaa:

 

Anybody else having problems with FanPass this evening ?

 

 

I just fired it up, all fine. Do you mean playing not well, or not playing or starting?


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