Lightbox One year free subscription warning / discussion

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#1522675 30-Mar-2016 10:18

I got a reminder this morning to cancel my Lightbox subscription before the billing started, so I logged in to have a look at its status. Interestingly, the 120 Spark discounts are now showing again and I am not due to be charged anything on the next rollover date of 14 April.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

gzt

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#1522705 30-Mar-2016 11:38

This is kind of weird. There has been no advertising or email about this benefit. So, the reality is in doubt.

Edit: Maybe they are gearing up/testing for it but that is groundless speculation.

littleheaven

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#1522712 30-Mar-2016 11:52

gzt: This is kind of weird. There has been no advertising or email about this benefit. So, the reality is in doubt.

Edit: Maybe they are gearing up/testing for it but that is groundless speculation.

Well, my free trial is well and truly over - I started it in January 2015 so even with the original 2 months plus the Spark 12 months added on, it would have ended by now, yet I'm still getting it for free (happily). A few posts back someone shared a cryptic response from Lightbox which didn't really say much except to enjoy the added bonus, so I'm reading between the lines and assuming something is afoot.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

dafman

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#1522720 30-Mar-2016 12:04

littleheaven:

gzt: This is kind of weird. There has been no advertising or email about this benefit. So, the reality is in doubt.

Edit: Maybe they are gearing up/testing for it but that is groundless speculation.

Well, my free trial is well and truly over - I started it in January 2015 so even with the original 2 months plus the Spark 12 months added on, it would have ended by now, yet I'm still getting it for free (happily). A few posts back someone shared a cryptic response from Lightbox which didn't really say much except to enjoy the added bonus, so I'm reading between the lines and assuming something is afoot.

Well, I guess that's one way of keeping you subscriber numbers up for comparison with Netflix. Key difference, though, Netflix don't give it away for free.

Dingbatt

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#1522751 30-Mar-2016 12:52

Rather than free, I prefer to think of it as a complimentary part of my Spark broadband. Long may it continue.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

dafman

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#1522922 30-Mar-2016 19:28

Dingbatt: Rather than free, I prefer to think of it as a complimentary part of my Spark broadband. Long may it continue.

Spark shareholders looking down the barrel of $20m+ ~~investment~~ 'black hole' may beg to differ.

On life support, condition stable, but full recovery not expected.

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LesF

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#1525385 3-Apr-2016 20:34

dafman:

On life support, condition stable, but full recovery not expected.

Maybe if they had got access to any decent and recent sci fi or action shows, they may have had a bump up in subscriptions, but so far I have most of the sci fi stuff in my dvd collection, and don't see anything new or interesting appearing on their lists.

Surely they must be able to pull a contract with syfy channel or something? I mean, its still mostly dribble on syfy these days, but at least they are making new productions.

--
Les

stevenz

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#1531037 12-Apr-2016 20:06

_Still_ no Android TV app, so have cancelled my subscription. Given how incredibly basic their regular app is, it's poor that they haven't got it working on more platforms.

@KnightNZ

joshhill96

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#1532424 13-Apr-2016 11:18

Getting the same, the date of expiry or next billing has been removed from my Subscription Settings, showing I have a Spark Discount. I agree with @Dingbatt must be a customer benefit, been with Spark since the dial up days!

mattwnz

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#1532715 13-Apr-2016 20:24

joshhill96:
Getting the same, the date of expiry or next billing has been removed from my Subscription Settings, showing I have a Spark Discount. I agree with @Dingbatt must be a customer benefit, been with Spark since the dial up days!

I think that is a bug. If I disable the subscription, it then reappears, to tell me the date it is billed upto. Lightbox said I would be emailed at least a week before the end of the subscription, but it is due to expire tomorrow based in the date they told me. So it looks like their system isn't working properly still if it isn't emailing people.

Oblivian

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#1543171 28-Apr-2016 08:39

And thar she blows..

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11629953

Free for lifetime of your plan.

Mighty Ape

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old3eyes

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#1543173 28-Apr-2016 08:43

Oblivian:

And thar she blows..

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11629953

Free for lifetime of your plan.

I wondered why when my 12 months expired at the end of March that i wasn't billed.

Also you can get three devices to use on the Spark payphone WiFi system.

Regards,

Old3eyes

Dulouz

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#1543175 28-Apr-2016 08:49

Oblivian:

And thar she blows..

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11629953

Free for lifetime of your plan.

That's great news!!

Amanon

dclegg

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#1543180 28-Apr-2016 09:04

Oblivian:

And thar she blows..

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11629953

Free for lifetime of your plan.

Nice! Have reached out to Spark to see if it applies to us.

While we are Spark broadband customers, we're currently renting while our house gets re-clad. As a result, we've simply taken over our Landlords Fibre connection, so have suspended our Spark broadband service for now (we do still pay to have our email available (yes, we do still use ISP provided email (and yes, I'm trying to ween the wife off that))).

Hopefully this new offer applies to us when we move back, and we'll only be in the pocket for Lightbox subscriptions while we're renting.

ALTRON

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#1543182 28-Apr-2016 09:08

I have spark BB but im unsure how to apply for free Lightbox subscription as theres no SPARK BB GET FREE LIGHTBOX except in that herald post.

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