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Forums › Sky, Neon › "Your Internet Connection is too weak to stream SkyGo" message when trying to connect


243 posts

Master Geek
+1 received by user: 27


Topic # 151833 6-Sep-2014 22:18

Anyone had this tonight - I'm on UFB 100/50 and I'm getting this message on my hard wired PC and my iPad. Never had it before.

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665 posts

Ultimate Geek
+1 received by user: 53


  Reply # 1123417 6-Sep-2014 22:45
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Yes I had this when trying to stream on Vodafone 15/2 tonight

4 posts

Wannabe Geek


  Reply # 1123470 7-Sep-2014 06:46
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Sky Go had been working beautifully. However since yesterday I have been getting the "too weak message". I had just bought a new ipad and had wondered if that nay have caused the issue. I now have the maximum of three devices registered with Sky Go. Also the Sky app now requires me to re-enter log-in details each time it is opened.

 

Addendum: The "too weak" message only comes up when tring to use SkyGo on either of my Ipads - when using SkyGo on the laptop, SkyGo streams with no problem. 

532 posts

Ultimate Geek
+1 received by user: 40


  Reply # 1123471 7-Sep-2014 06:54
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Are you on telecom? It's not part f their issues with website connections they had been having?

4 posts

Wannabe Geek


  Reply # 1123472 7-Sep-2014 06:57
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I was wondering if it was a Telecom issue too. My broadband is with Vodafone however,,,but I was wondering if their Ipad app was connected via TEL/Spark

1711 posts

Uber Geek
+1 received by user: 612

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  Reply # 1123487 7-Sep-2014 09:00
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How about claiming the signal is weak, not _slow_, to avoid the customer from saying how can it be slow if I have fibre, VSDL etc.

A.

145 posts

Master Geek
+1 received by user: 2


  Reply # 1123533 7-Sep-2014 10:15
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Just got off the phone with Sky support. There is a nationwide issue (since yesterday) with all streaming service. They said try back at 12:00pm today.



243 posts

Master Geek
+1 received by user: 27


  Reply # 1123908 7-Sep-2014 22:08

Back up now so all good

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