Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2617 posts

Uber Geek
+1 received by user: 1287


# 174999 13-Jun-2015 11:26
Send private message

Yesterday I had a somewhat bizarre promotional call from Sky.

For starters, it came through on my cell (which I have actually given them for an earlier service call) from a blocked number, instead of my landline which they usually use. It was a person with a thick and somewhat broken accent who I could barely understand.

She identified herself as being from Sky and asked my had ever heard of a MySky Plus. When I said I had and knew what it was, they proceeded to start to tell me what it was in *excruciating* detail. I had to interrupt them three to tell them I knew all about the product and ask what the point of the call was before they stopped.

They asked I I had considered upgrading to one. And I replied I wasn't interested because I already had a setup which from my perspective worked better than a MySky would, a MySky wasn't suitable for my circumstances because they macrovision the analogue outputs which meant it wouldn't work with my video distribution system, and the level of ads on Sky meant that in any event I was more thinking of cancelling in the next couple of weeks rather than upgrading.

Then we got back into starting to go through all the *wonderful* features of the MySky again, which I had to yet again put a stop to.

Then we got to the meat of the call - apparently I had been selected for a special promotion offer - a free install, the first six months free then only $20 a month after that, on a 12 month term.

I again explained that a MySky wouldn't work with my setup, wasn't better than what I had, and I was probably going to cancel soon and was most certainly not interested in signing up to spend more on a 12 month term with break fees.

She then started trying to persuade me by listing all the features of the MySky *again*

At that point I was getting a bit grumpy and pretty much said "as I have just told you, for the reasons stated, I'm not interested".

Rather than take the definite response from me she then got a bit agitated and somewhat shouty - "but why, why wouldn't you want it, it's a great product and I am offering you a great deal".

At that point I just said "sorry, not interested, and hung up.

I found the whole experience a bit odd, and think they definitely need to sharpen their sales training:

 

  • they need people with better English skills and comprehensibility
  • they need to actually listen to what the answers are rather than just plowing on with what was probably a script regardless, as if the answers to previous questions had never been given
  • she never picked up on my statement that I was likely to cancel and certainly didn't want to upgrade with a term commitment - or do anything about flicking me to retention or similar instead - she just kept pushing the same material over and over
  • agitatedly shouting "why, why, why" at a person you have just cold called with an offer they have just stated they don't want, and even gone to the trouble of actually letting you know why, is a pretty weird tactic to try and make a sale?
  • they should probably call landlines, not cells during the day - if I had been in a meeting instead of at my desk I would have just dumped the call
  • if they want to maximise the chance their calls will be taken, surely they shouldn't block the caller's number?

I just the whole thing was more than mickey mouse for a large corporate like Sky trying to interact with long-standing customers.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
2115 posts

Uber Geek
+1 received by user: 1191


  # 1323918 13-Jun-2015 11:30
One person supports this post
Send private message

"hello sir, I am being from Sky TV, how are you today"

"I'm not very interested thank you" *click*




Location: Dunedin

 


571 posts

Ultimate Geek
+1 received by user: 195


  # 1323931 13-Jun-2015 11:52
Send private message

I assume call was actually from Sky, not another scam?

We have been selected by the NZ Statistics Department to give details of our employment and income. Every three months we get a phone call where they ask every member of the household a series of questions on their employment for the previous week. That includes the kids too. Participation is compulsory, can't tell them to go away.
The last lady to call had an accent that I found hard to understand, especially at the very fast speed she spoke at. I asked her to slow down as I have some industrial deafness. She ignored my request and carried on as before. I got sick of asking her to repeat the questions. My wife and daughter also had problems with her.

I seriously considered ringing NZ Statistics to complain.
I hope that the call was recoded and that her bosses listen to it.

I know that NZ is becoming very multicultural, but organisations engaging with the public need to ensure that their staff follow the suggestions that Jimmy gave above.

 
 
 
 


229 posts

Master Geek
+1 received by user: 8


  # 1323935 13-Jun-2015 11:58
Send private message

yea sky are doing a round of upgrades atm

the language barrier is the worst, that and not listening to you the customer.

call and complain.

229 posts

Master Geek
+1 received by user: 8


  # 1323936 13-Jun-2015 12:00
Send private message

k1w1k1d: I assume call was actually from Sky, not another scam?

We have been selected by the NZ Statistics Department to give details of our employment and income. Every three months we get a phone call where they ask every member of the household a series of questions on their employment for the previous week. That includes the kids too. Participation is compulsory, can't tell them to go away.
The last lady to call had an accent that I found hard to understand, especially at the very fast speed she spoke at. I asked her to slow down as I have some industrial deafness. She ignored my request and carried on as before. I got sick of asking her to repeat the questions. My wife and daughter also had problems with her.

I seriously considered ringing NZ Statistics to complain.
I hope that the call was recoded and that her bosses listen to it.

I know that NZ is becoming very multicultural, but organisations engaging with the public need to ensure that their staff follow the suggestions that Jimmy gave above.


I wonder why they want to know all that? you would think the IRD would be able to provide the info to them.

I would love to know the language requirements to work in a call centre. In nz.

571 posts

Ultimate Geek
+1 received by user: 195


  # 1323961 13-Jun-2015 12:12
Send private message

The questions include hours worked, number of days, overtime etc. IRD would probably only be able to give actual income details, not how many hours or days you worked to get that income.
Not sure how much info sharing is allowed between Govt departments.

Going by last call, I would say not much.

106 posts

Master Geek
+1 received by user: 8


  # 1323963 13-Jun-2015 12:21
Send private message

that sounds dubious at best can it be compulsory?

1950 posts

Uber Geek
+1 received by user: 131


  # 1323996 13-Jun-2015 12:42
Send private message

k1w1k1d: I assume call was actually from Sky, not another scam?

We have been selected by the NZ Statistics Department to give details of our employment and income. Every three months we get a phone call where they ask every member of the household a series of questions on their employment for the previous week. That includes the kids too. Participation is compulsory, can't tell them to go away.
The last lady to call had an accent that I found hard to understand, especially at the very fast speed she spoke at. I asked her to slow down as I have some industrial deafness. She ignored my request and carried on as before. I got sick of asking her to repeat the questions. My wife and daughter also had problems with her.

I seriously considered ringing NZ Statistics to complain.
I hope that the call was recoded and that her bosses listen to it.

I know that NZ is becoming very multicultural, but organisations engaging with the public need to ensure that their staff follow the suggestions that Jimmy gave above.


Both situations sound dodgy to me.
Participation is compulsory, can't tell them to go away. I doubt that's legal.
I'd be ringing back Sky and Statistics for verification.

 
 
 
 


1210 posts

Uber Geek
+1 received by user: 162


  # 1324027 13-Jun-2015 13:27
Send private message

That sounds bogus as you can't answer them over the phone.

When I was an employer we did get regular Dept Stats Labour surveys which are legally compulsory but always done via paper.

2255 posts

Uber Geek
+1 received by user: 703

Subscriber

  # 1324044 13-Jun-2015 13:54
Send private message

B1GGLZ:Participation is compulsory, can't tell them to go away. I doubt that's legal.


It is. The real fun comes when you're a business and Stats NZ call you up. 

1950 posts

Uber Geek
+1 received by user: 131


  # 1324076 13-Jun-2015 15:04
Send private message

lxsw20:
B1GGLZ:Participation is compulsory, can't tell them to go away. I doubt that's legal.


It is. The real fun comes when you're a business and Stats NZ call you up. 


Yes, I know for businesses, but via the phone? I don't think so. It was always via paperwork with my Son's business. Via the phone you have absolutely no proof of who is on the other end of the call.

571 posts

Ultimate Geek
+1 received by user: 195


  # 1324084 13-Jun-2015 15:22
Send private message

Initial contact was a knock on the door. Tried to tell them we were not interested, but they won't take NO as an answer.
Same rules as the national census that happens every few years.
If a govt department says jump, you basically have to ask "how high".

We have a fridge magnet with a ten digit code. The caller asks us to get the magnet and then gives us the code to check that they are legitimate. If they know the code, we have to answer their questions. We will get 7 calls. One every 3 months for 2 years. Had 2 so far. The first call was no problem, but the second was hopeless. Will ask for supervisor if we have any more problems.

1830 posts

Uber Geek
+1 received by user: 530


  # 1324093 13-Jun-2015 15:47
Send private message

I'd be asking for a legit publicly listed phone number to call them back on.

4812 posts

Uber Geek
+1 received by user: 2740

Trusted

  # 1324096 13-Jun-2015 15:54
Send private message

I don't care what people are trying to sell me over the phone, I won't buy.




Whatifthespacekeyhadneverbeeninvented?


Fat bottom Trump
10037 posts

Uber Geek
+1 received by user: 4898

Subscriber

  # 1324107 13-Jun-2015 16:25
Send private message

What is the penalty for refusing to comply? Surely just a fine and not a criminal conviction. If this happened to me I would be prepared to fight it through the courts. Not if I was an employer, I can see the justification for that, but certainly as a private citizen. 






I reject your reality and substitute my own. - Adam Savage
 


591 posts

Ultimate Geek
+1 received by user: 160


  # 1324366 14-Jun-2015 10:26
One person supports this post
Send private message

Rikkitic: What is the penalty for refusing to comply? Surely just a fine and not a criminal conviction. If this happened to me I would be prepared to fight it through the courts. Not if I was an employer, I can see the justification for that, but certainly as a private citizen. 


Provisions by the Statistics Act 1975, allow for an individual to receive a criminal conviction and a fine not exceeding $500, while for businesses the fine is up to $2000.


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.