Not getting 1 2 3 on MySky

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kiwiatheist

3 posts

Wannabe Geek

#215206 16-Jun-2017 17:38

We have shifted houses and taken our MySky box with us. When I plugged it in everything worked accept the free to air channels (1 2 3). We get Prime.

I tried resetting the box, nothing. I new the dish was aligned as my parents had just had it done (we moved into the farm house). Signal is really good. I plugged in a freeview box and all worked fine.

I checked on the roof and the LNB is 10.750 and that is what is in the setup. Not really to sure about the other settings but neither were sky when I rung them.

Also we get the +1 channels.

Very strange.

If any one has any ideas or something like this it would be great.

I have tried to search.

Thanks

Richard

kiwiatheist

3 posts

Wannabe Geek

#1802311 16-Jun-2017 17:44

If it helps the LNB says

Triax Single TSI 010

Freq: 11.7-12.75ghz

LO 10.75 Ghz

NF 0.3dB

Thanks

Richard

kiwifidget

"Cookie"
3640 posts

Uber Geek
+1 received by user: 1969

Lifetime subscriber

#1802324 16-Jun-2017 18:16

I had heaps of trouble with MySky until I moved the cordless phone further away from it.

Delete cookies?! Are you insane?!

wingbat45

233 posts

Master Geek
+1 received by user: 8

#1802460 16-Jun-2017 23:11

kiwifidget:

I had heaps of trouble with MySky until I moved the cordless phone further away from it.

2.4ghz per chance?

If so get sky out, lab swap needed

wingbat45

233 posts

Master Geek
+1 received by user: 8

#1802461 16-Jun-2017 23:12

kiwiatheist:

If it helps the LNB says

Triax Single TSI 010

Freq: 11.7-12.75ghz

LO 10.75 Ghz

NF 0.3dB

Thanks

Richard

Check the input is screwed into input 1.

That LNB by NAME is not one that sky use, I would call sky and get them out to fix it. $50...

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#1802477 17-Jun-2017 07:53

kiwiatheist:

We have shifted houses and taken our MySky box with us. When I plugged it in everything worked accept the free to air channels (1 2 3). We get Prime.

I tried resetting the box, nothing. I new the dish was aligned as my parents had just had it done (we moved into the farm house). Signal is really good. I plugged in a freeview box and all worked fine.

mySky receives HD TVNZ1, TVNZ2, +HR=E from a DVB-S2 H.264 mux, Freeview box receives SD transmission from a different DVB-S mpeg2 mux. Such issues are caused by incorrect skew, i.e., not correctly aligned.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

kiwiatheist

3 posts

Wannabe Geek

#1802599 17-Jun-2017 14:11

I moved the skew to about 8 o'clock and it works. It was about 6.30. Amazing that much of a turn made all the difference.
Thanks for all your help
Richard