Lost all recordings because Drive reached 95%

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jimbob79

673 posts

Ultimate Geek

#215242 18-Jun-2017 20:54

My wife Was at her friends house last night and record Coronation Street . The drive exceed 95% of the hard drive. As a result has lost all recordings. is there anyway to retrieve them?

My sky hdi. Month of recording.

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2476 posts

Uber Geek

Lifetime subscriber

#1803139 18-Jun-2017 22:57

It is hard to recommend anything without knowing what the exact problem is. I've seen MySky HDi's fill up with no problem apart from not being able to record anything else so your lost recordings may be caused by something else.

You could phone Sky TV: 0800 759 759.

Otherwise, if you're feeling lucky, you could start with How to reset my sky box as a disk check may resolve the issue.

jimbob79

673 posts

Ultimate Geek

#1803189 19-Jun-2017 09:05

Hammerer:
It is hard to recommend anything without knowing what the exact problem is. I've seen MySky HDi's fill up with no problem apart from not being able to record anything else so your lost recordings may be caused by something else.

You could phone Sky TV: 0800 759 759.

Otherwise, if you're feeling lucky, you could start with How to reset my sky box as a disk check may resolve the issue.

i

The wife called Vodafone and they said when the drive gets to 95%, all recordings are deleted.

So I understand the the hard drive is not used for long time achieving but is there away to recover the recordings?aswould imagin it's only a

jimbob79

673 posts

Ultimate Geek

#1803199 19-Jun-2017 09:16

Now we have this

It's been like this for the last 20 minuets.

Davy

196 posts

Master Geek

#1803200 19-Jun-2017 09:18

I've frequently exceeded 95% on my MySky HDi, even got to 'disk full', and at that 100% full point the device selects a random viewed programme and deletes that to create space.

It has never conducted a wholesale deletion like this and I can't see how VF could think that it is normal behaviour.

jimbob79

673 posts

Ultimate Geek

#1803209 19-Jun-2017 09:46

So Vodafone remotely rebooted the decoder and they now think there might me a setting which is to delete all content if the drive gets full. But they are only guessing.

invisibleman18

1362 posts

Uber Geek

#1803337 19-Jun-2017 11:48

Seems odd and must be some setting that’s wrong. I’ve had mine completely fill up a few times and it usually just fails to record anything else, or sometimes a message pops up and asks you to confirm deleting something (usually the oldest thing stored) to make space for the next thing. Never had it delete everything.

rugrat

3108 posts

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Lifetime subscriber

#1803374 19-Jun-2017 13:04

jimbob79:
Now we have this

It's been like this for the last 20 minuets.

Unplug from wall, plug back in. If still not working then need to ring them and get tech out.

Is it a T Box or does Vodafone have myskys with their own software on them now?

If it's broken then all recordings are lossed.

I have the mysky from Sky had it full many times with no problems.

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jimbob79

673 posts

Ultimate Geek

#1803464 19-Jun-2017 14:22

rugrat:
jimbob79:

Now we have this

It's been like this for the last 20 minuets.

Unplug from wall, plug back in. If still not working then need to ring them and get tech out.

Is it a T Box or does Vodafone have myskys with their own software on them now?

If it's broken then all recordings are lossed.

I have the mysky from Sky had it full many times with no problems.

The unit is back up and running (minus the recordings). Vodafone remotely rebooted the unit.

Does anybody know where this so called 'setting' for wiping the drive when it reaches 95%?

Coil

6614 posts

Uber Geek
Inactive user

#1803466 19-Jun-2017 14:29

Cable product in this case.

Just be thankful it works, Even then its asking a bit much... I've seen a lot worse.
You know what to do going forward now as you know they wipe at 95%. I would check all options to be sure it isnt a setting set by default.
Sounds like a forward thinking setting so consumers dont complain about full storage.

jimbob79

673 posts

Ultimate Geek

#1803474 19-Jun-2017 14:48

Ok the next question, how do I get all PRIME Rocks: TV series?

JimmyH

2886 posts

Uber Geek

#1803587 19-Jun-2017 18:36

If that is indeed what Vodafone is doing, it seems stupid. A better solution would be to warn you, and fail to record anything further until you made room on the hard drive.

One solution is to buy hardware to offload the excess unwatched recordings onto other hardware to keep free disk space.

I do this with my Blu Ray recorder, in glorious standard definition. But is is trivially possible to do it over HDMI in high definition as well, and there are many googleable threads on discussion fora on how to do this.

ZollyMonsta

3009 posts

Uber Geek

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Trusted

#1803593 19-Jun-2017 19:01

They don't wipe all recordings when at 95%, that's incorrect information.

The only reason all recordings will be deleted is if the database that stores that information is corrupted and/or a faulty disk.

My guess is its a faulty hard disk. Best get it swapped out (tech visit).

Cheers
Grant

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wingbat45

233 posts

Master Geek

#1803701 19-Jun-2017 22:04

Sorry fella this is not a mysky, you have a Tbox, if its bombed you need to get vodafone to get downer out to replace it.

my mysky HDi and mysky+ are both at 4% free and no issues (yea the wife records a heap of stuff). I have not had any issues with a loss of recordings. If it is the tbox, call Vodafone, SHOULD be free since its the tbox at fault.

But since I don't work for Vodafone I can't guarantee it would be free.

michaelmurfy

meow
13271 posts

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Moderator

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Trusted

Lifetime subscriber

#1803717 19-Jun-2017 22:58

@ZollyMonsta knows what he is talking about. Do what he says. Trust me!

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Coil

6614 posts

Uber Geek
Inactive user

#1803767 20-Jun-2017 08:44

ZollyMonsta: They don't wipe all recordings when at 95%, that's incorrect information.

The only reason all recordings will be deleted is if the database that stores that information is corrupted and/or a faulty disk.

My guess is its a faulty hard disk. Best get it swapped out (tech visit).

Cheers
Grant

Yeah i wouldnt think its an option in the menu, I did see a few cases of RMA's on Tboxs from bad sectors in the hard disk. IIRC there is a disk check tool in the options or from the CRM?

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