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541 posts

Ultimate Geek
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Topic # 215242 18-Jun-2017 20:54
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My wife Was at her friends house last night and record Coronation Street . The drive exceed 95% of the hard drive. As a result has lost all recordings. is there anyway to retrieve them?

My sky hdi. Month of recording.





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1385 posts

Uber Geek
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  Reply # 1803139 18-Jun-2017 22:57
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It is hard to recommend anything without knowing what the exact problem is. I've seen MySky HDi's fill up with no problem apart from not being able to record anything else so your lost recordings may be caused by something else.

 

You could phone Sky TV: 0800 759 759.

 

Otherwise, if you're feeling lucky, you could start with How to reset my sky box as a disk check may resolve the issue.




541 posts

Ultimate Geek
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  Reply # 1803189 19-Jun-2017 09:05
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Hammerer:

It is hard to recommend anything without knowing what the exact problem is. I've seen MySky HDi's fill up with no problem apart from not being able to record anything else so your lost recordings may be caused by something else.


You could phone Sky TV: 0800 759 759.


Otherwise, if you're feeling lucky, you could start with How to reset my sky box as a disk check may resolve the issue.

i

The wife called Vodafone and they said when the drive gets to 95%, all recordings are deleted.

So I understand the the hard drive is not used for long time achieving but is there away to recover the recordings?aswould imagin it's only a





 
 
 
 




541 posts

Ultimate Geek
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  Reply # 1803199 19-Jun-2017 09:16
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Now we have this

Click to see full size

It's been like this for the last 20 minuets.






98 posts

Master Geek
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  Reply # 1803200 19-Jun-2017 09:18
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I've frequently exceeded 95% on my MySky HDi, even got to 'disk full', and at that 100% full point the device selects a random viewed programme and deletes that to create space.

It has never conducted a wholesale deletion like this and I can't see how VF could think that it is normal behaviour.



541 posts

Ultimate Geek
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  Reply # 1803209 19-Jun-2017 09:46
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So Vodafone remotely rebooted the decoder and they now think there might me a setting which is to delete all content if the drive gets full. But they are only guessing.

 

 

 

 






380 posts

Ultimate Geek
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  Reply # 1803337 19-Jun-2017 11:48
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Seems odd and must be some setting that’s wrong. I’ve had mine completely fill up a few times and it usually just fails to record anything else, or sometimes a message pops up and asks you to confirm deleting something (usually the oldest thing stored) to make space for the next thing. Never had it delete everything.


951 posts

Ultimate Geek
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  Reply # 1803374 19-Jun-2017 13:04
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jimbob79:

Now we have this

Click to see full size

It's been like this for the last 20 minuets.



Unplug from wall, plug back in. If still not working then need to ring them and get tech out.

Is it a T Box or does Vodafone have myskys with their own software on them now?

If it's broken then all recordings are lossed.

I have the mysky from Sky had it full many times with no problems.



541 posts

Ultimate Geek
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  Reply # 1803464 19-Jun-2017 14:22
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rugrat:
jimbob79:

 

Now we have this

Click to see full size

It's been like this for the last 20 minuets.

 



Unplug from wall, plug back in. If still not working then need to ring them and get tech out.

Is it a T Box or does Vodafone have myskys with their own software on them now?

If it's broken then all recordings are lossed.

I have the mysky from Sky had it full many times with no problems.

 

 

 

The unit is back up and running (minus the recordings). Vodafone remotely rebooted the unit.

 

Does anybody know where this so called 'setting' for wiping the drive when it reaches 95%?






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Uber Geek
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  Reply # 1803466 19-Jun-2017 14:29
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 Cable product in this case.

Just be thankful it works, Even then its asking a bit much... I've seen a lot worse.
You know what to do going forward now as you know they wipe at 95%. I would check all options to be sure it isnt a setting set by default.
Sounds like a forward thinking setting so consumers dont complain about full storage. 








541 posts

Ultimate Geek
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  Reply # 1803474 19-Jun-2017 14:48
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Ok the next question, how do I get all PRIME Rocks: TV series?

 

 






2175 posts

Uber Geek
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  Reply # 1803587 19-Jun-2017 18:36
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If that is indeed what Vodafone is doing, it seems stupid. A better solution would be to warn you, and fail to record anything further until you made room on the hard drive.

 

One solution is to buy hardware to offload the excess unwatched recordings onto other hardware to keep free disk space.

 

I do this with my Blu Ray recorder, in glorious standard definition. But is is trivially possible to do it over HDMI in high definition as well, and there are many googleable threads on discussion fora on how to do this.


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  Reply # 1803593 19-Jun-2017 19:01
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They don't wipe all recordings when at 95%, that's incorrect information.

The only reason all recordings will be deleted is if the database that stores that information is corrupted and/or a faulty disk.

My guess is its a faulty hard disk. Best get it swapped out (tech visit).

Cheers
Grant




Check out my LPFM Radio Station at www.thecheese.co.nz cool

 

 

 

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213 posts

Master Geek
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  Reply # 1803701 19-Jun-2017 22:04
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Sorry fella this is not a mysky, you have a Tbox, if its bombed you need to get vodafone to get downer out to replace it. 

 

 

 

my mysky HDi and mysky+ are both at 4% free and no issues (yea the wife records a heap of stuff). I have not had any issues with a loss of recordings. If it is the tbox, call Vodafone, SHOULD be free since its the tbox at fault.

 

 

 

But since I don't work for Vodafone I can't guarantee it would be free.


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  Reply # 1803717 19-Jun-2017 22:58
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@ZollyMonsta knows what he is talking about. Do what he says. Trust me!





Michael Murphy | https://murfy.nz
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4740 posts

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  Reply # 1803767 20-Jun-2017 08:44
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ZollyMonsta: They don't wipe all recordings when at 95%, that's incorrect information.

The only reason all recordings will be deleted is if the database that stores that information is corrupted and/or a faulty disk.

My guess is its a faulty hard disk. Best get it swapped out (tech visit).

Cheers
Grant

 

 

 

Yeah i wouldnt think its an option in the menu, I did see a few cases of RMA's on Tboxs from bad sectors in the hard disk. IIRC there is a disk check tool in the options or from the CRM?







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